Now Hiring - Solderholm & Associates - Inside Technical Customer Service Representative in Anoka, MN

Full description of the position

The Inside Technical Customer Service Representative serves as a critical point of contact for wholesalers, contractors, and engineers, providing expert technical support and customer-focused solutions. This role combines deep technical product knowledge, inside sales engagement, and exceptional service delivery to support HVAC and plumbing customers. The ideal candidate is a skilled problem-solver who thrives in a fast-paced environment and excels at building strong, long-term customer relationships. * Technical Support & Customer Assistance * Serve as a primary technical resource for wholesalers, contractors, and engineers. * Provide technical support related to product application, system sizing, troubleshooting, and installation guidance. * Assist customers in diagnosing field issues and recommending effective solutions. * Support warranty inquiries by validating eligibility, processing claims, and providing resolution guidance. * Parts, Pricing & Product Support * Perform accurate parts lookup and identification using internal systems and technical documentation. * Provide customers with pricing and availability for valves, components, and replacement parts. * Communicate lead times, alternatives, and product substitutions as needed. * Inside Sales Focus * Support inside sales efforts by identifying opportunities to upsell or cross-sell products and solutions. * Strengthen customer relationships through proactive communication and follow-up. * Serve as a trusted advisor, helping customers select the best technical and commercial solutions for their needs. * Customer Service Excellence * Deliver professional, courteous, and timely customer interactions via phone, email, and internal systems. * Resolve customer concerns efficiently while maintaining a strong customer-first approach. * Document interactions, solutions, and follow-ups accurately in CRM or service platforms. * Performs other related duties as assigned. * Excellent verbal and written communication skills. * Excellent interpersonal, customer service, and telephone skills. * Proficient in Microsoft Office Suite or related software. * Strong analytical and problem-solving skills. * Proven ability to work effectively in a fast-paced service environment * Strong understanding of mechanical systems, valves, and related components * Experience supporting contractors, wholesalers, or engineers preferred * Thorough understanding of equipment, product, industry, and/or services provided to clients. * Ability to explain technical issues to technical and nontechnical employees and customers. * Education and Experience: * High School Diploma * 3+ years of technical experience in one or more of the following areas: o Commercial HVAC service o Plumbing maintenance and repair * Prior experience in a related field is highly preferred. * Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 25 pounds at a time. PI[please apply online]89