Now Hiring - Sheraton Hotels & Resorts - Sales Manager in Greensboro, NC

Full description of the position

Managing Sales Activities: * Demonstrate a deep understanding of the assigned market segment, industry trends, competitors, the property, and the local community. * Develop and execute proactive sales strategies to target and engage the assigned market segment. * Handle customer inquiries and leads for group bookings within predefined Group Sales parameters. * Respond promptly to group and catering opportunities, referring to appropriate sales associates for opportunities outside these parameters. * Align customer preferences with hotel needs and actively up-sell to maximize revenue and drive loyalty. * Verify timely and accurate turnover of business for quality service delivery. * Demonstrate excellent selling skills, strong communication, and a thorough understanding of property operations. * Understand market conditions and competitors to close the best opportunities based on property needs. * Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence. Building Successful Relationships: * Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows. * Develop relationships within the community to expand the customer base for sales opportunities. * Manage relationships with key stakeholders and ensure clear expectations throughout the sales process. * Address guest issues that arise from the sales process and escalate to leadership as needed. Using Knowledge of Market Trends: * Identify new business opportunities to meet personal and hotel sleeping room and revenue goals. * Understand overall market trends, including competitors' strengths and weaknesses, economic trends, and supply and demand. * Offer solutions based on a deep understanding of the location's target customers and their business concerns. Providing Exceptional Customer Service: * Support the company's service and relationship strategy to drive customer loyalty. * Deliver excellent customer service consistent with company standards and service basics. * Interact with guests to gather feedback on product quality and service levels, setting a positive example for guest relations. Additional Responsibilities: * Process business correspondence and create contracts and related booking documentation as required. * Implement process improvements and best practices to enhance efficiency and effectiveness. * Perform other duties as assigned to meet business needs. Required: * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or a related professional area. Preferred: * 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or a related professional area. * Previous experience in selling group business, either at a property or in a sales office. * Knowledge of property operations and food and beverage. * Experience with team-based selling and hospitality management. Excellent benefits to include: * Paid time off * Weekly pay * Health Insurance * Vision Insurance * Dental Insurance * Pet Insurance * Disability Insurance * Life Insurance * 401k w/employer match * FSA * Hotel Discount Program * Employee Assistance Program This employer has partnered with HireCredit to qualify employees for a tax credit program, the Work Opportunity Tax Credit. WOTC is a Federal Tax credit available to employers. Click the link below to complete the survey. Participation is voluntary but strongly encouraged. [please apply online]