Now Hiring - Sheraton Hotels & Resorts - Sales Manager in Greensboro, NC

Full description of the position

Managing Sales Activities:

• Demonstrate a deep understanding of the assigned market segment, industry trends, competitors, the property, and the local community.
• Develop and execute proactive sales strategies to target and engage the assigned market segment.
• Handle customer inquiries and leads for group bookings within predefined Group Sales parameters.
• Respond promptly to group and catering opportunities, referring to appropriate sales associates for opportunities outside these parameters.
• Align customer preferences with hotel needs and actively up-sell to maximize revenue and drive loyalty.
• Verify timely and accurate turnover of business for quality service delivery.
• Demonstrate excellent selling skills, strong communication, and a thorough understanding of property operations.
• Understand market conditions and competitors to close the best opportunities based on property needs.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence. Building Successful Relationships:
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the community to expand the customer base for sales opportunities.
• Manage relationships with key stakeholders and ensure clear expectations throughout the sales process.
• Address guest issues that arise from the sales process and escalate to leadership as needed. Using Knowledge of Market Trends:
• Identify new business opportunities to meet personal and hotel sleeping room and revenue goals.
• Understand overall market trends, including competitors' strengths and weaknesses, economic trends, and supply and demand.
• Offer solutions based on a deep understanding of the location's target customers and their business concerns. Providing Exceptional Customer Service:
• Support the company's service and relationship strategy to drive customer loyalty.
• Deliver excellent customer service consistent with company standards and service basics.
• Interact with guests to gather feedback on product quality and service levels, setting a positive example for guest relations. Additional

Responsibilities

:

• Process business correspondence and create contracts and related booking documentation as required.
• Implement process improvements and best practices to enhance efficiency and effectiveness.
• Perform other duties as assigned to meet business needs. Required:
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or a related professional area. Preferred:
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or a related professional area.
• Previous experience in selling group business, either at a property or in a sales office.
• Knowledge of property operations and food and beverage.
• Experience with team-based selling and hospitality management. Excellent benefits to include:
• Paid time off
• Weekly pay
• Health Insurance
• Vision Insurance
• Dental Insurance
• Pet Insurance
• Disability Insurance
• Life Insurance
• 401k w/employer match
• FSA
• Hotel Discount Program
• Employee Assistance Program This employer has partnered with HireCredit to qualify employees for a tax credit program, the Work Opportunity Tax Credit. WOTC is a Federal Tax credit available to employers. Click the link below to complete the survey. Participation is voluntary but strongly encouraged. [please apply online]