Now Hiring - Zelano Insurance Agency, Inc - Professional Services Licensed Insurance Customer Representive in Greenville, RI

Full description of the position

Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping others? We are currently seeking dedicated and enthusiastic Personal and Commercial Lines Customer Service Representatives to join our team! Responsibilities: - Provide exceptional customer service by promptly and professionally responding to inquiries, concerns, and complaints via phone, email, or chat - Assist customers in navigating our products/services, troubleshooting issues, and providing appropriate solutions - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction and resolve complex issues - Stay up to date with product knowledge and company policies to provide accurate information to customers - Identify opportunities for process improvement and contribute to enhancing the overall customer experience Requirements: - High school diploma or equivalent - P&C license active -Commercial Lines experience strongly encouraged - Proven experience in a customer service role, preferably in a fast-paced environment- 3 years minimum - Excellent verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to multitask, prioritize, and manage time effectively - Proficiency in using customer service software, databases, and tools - Positive attitude, empathy, and patience when dealing with customers Benefits: - Competitive salary and performance-based incentives - Comprehensive training and ongoing support - Opportunities for career growth and advancement - Friendly and inclusive work environment - Paid time off and vacation days If you are passionate about delivering exceptional customer service and possess the skills mentioned above, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience to [contact information]. Only shortlisted candidates will be contacted for an interview. Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Job Type: Full-time Pay: From $22.00 per hour Benefits: * Flexible schedule * Paid time off Experience: * Customer support: 3 years (Required) License/Certification: * Property and Casualty License (Required) Ability to Commute: * Greenville, RI 02828 (Required) Work Location: In person