Now Hiring - Fallon Pilot Shop - Professional Services Retail Sales Associate for Pilot Shop in Melbourne, FL

Full description of the position

Successful candidates with retail and general aviation experience will be asked to offer our customers a wide range of aviation products. Responsibilities will include providing excellent customer service for in- store customers, receiving returns, and stocking store items. Duties and Responsibilities * Customer Service * Welcome customers by greeting them and offering sales assistance. * Direct customers by escorting them to racks and counters; suggesting items based on the customer's needs. * Help customers make selections by building customer confidence: offering suggestions and opinions. * Document sale by creating or updating customer order records and processing payments. * Respond to customer queries promptly and professionally. Provide excellent service and ensure customer satisfaction by exceeding expectations. * * Processing Returns Assist customers with returns, exchanges, and technical questions regarding products. * * Stocking Storefront * Provide excellent service and ensure customer satisfaction by exceeding expectations. * Cross trained to assist with shipping and receiving as needed. * Merchandising * Keep clientele informed by notifying them about future merchandise of potential interest. Continually build product knowledge and stay informed on industry changes to better assist customers. * * Assisting with Listing Management * Assist in updating listings to better and more accurately describe products. Qualifications * High School diploma or equivalent required. * General Aviation Experience/Knowledge is strongly preferred. * Customer service experience. * Intuitive and teachable in product knowledge as well as fulfillment of orders. * Exceptional attention to detail and accuracy while working within a fast-paced environment. * Physical ability to lift and/or move bulky merchandise up to 50 pounds. * Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Full-Time / On-Site