Now Hiring - State Farm Mutual Automobile Insurance Company - Customer Relations Representative - State Farm Agent Team Member in Portland, OR

Full description of the position

Benefits: * Company parties * Competitive salary * Free food & snacks * Health insurance * Opportunity for advancement * Paid time off ROLE DESCRIPTION: This position BEGINS on February 7th, 2026. You will need Property & Casualty and Life & Health Licensing before beginning employment. As our new Customer Relations Representative, you will be the first face people see when they walk through our doors. A warm smile, cheerful disposition, and enthusiastic attitude go a long way in your success in this role. Throughout your work day you will perform activities such as answering calls, taking payments, making policy changes, and creating conversation with our existing clients, finding unrecognized needs and offering appropriate products to solve those needs. You are a problem-solver. You must be willing to get personal with people about life and finances. You must be willing to ask about life insurance. It is one of the most important services we provide. Here's what we bring you: We are a small and very successful team that has grown our business 150% in the last 4 years. We are thrilled to have an incredible client base that has rated us a 5-Star business and we take our customer service personally. We work hard together, have fun together, travel together, and eat together. We are drama-free. We anticipate internal growth opportunities for especially driven and sales- minded candidates. If you have goals to be a business owner and open your own State Farm agency, we can start your path here. We look forward to connecting with you if you are the goal-driven and customer-oriented team member we are searching for. Property and Casualty as well as Life and Health licenses are required for this position and must be obtained prior to starting. If you do not currently possess licensing, it will be quite challenging to be eligible for this round of hiring. RESPONSIBILITIES: * Establish customer relationships and follow up with customers as needed. * Propose new lines of insurance including life insurance and disability insurance to new and existing customers. * Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. * Use a customer-focused, needs-based review process to educate customers about insurance options and make appropriate recommendations for other lines of insurance. * Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. * Establish new customer contact and acquire new business. QUALIFICATIONS: * Dedicated to customer service * Cheerful disposition * Understanding the nature of a professional work environment * Able to effectively relate to a customer, answer their questions, and anticipate their needs. * Excellent communication skills to assist customers and coordinate with other agency team members * Proactive in problem-solving * You are committed to your team and will support them tirelessly * You seek out the next challenge BENEFITS: * Salary pay plus commission/bonus * Growth potential/Opportunity for advancement within my office * Paid time off (vacation and personal/sick days) * Health benefits * Valuable career-building experience