Now Hiring - Frank Gay Services, LLC. - Commercial Account Manager in Tampa, FL

Full description of the position

Overview: Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables. * What we OFFER you* : * Health, Dental, Vision * Paid life insurance * Matching 401K * Weekly pay * Performance Bonus * Paid Time Off (PTO) * 12 Paid Holidays * Paid Birthday Off * Company Cell phone * Company Laptop What you will do : * Communicating with customers to ensure that all their needs are understood and addressed. * Building strong customer relationships to maintain quality of business with our customers. * Collaborating with various internal departments to ensure that they fulfill all customer requests. * Resolving complaints and keeping track of all processes that pertain to the customer's desires. * Acting as the customer's main point of contact to ensure that their demands are met with a focus on improving the customer experience. * Collecting and analyzing data concerning consumer behavior to understand changing needs. * Manage accurate and timely billing of commercial accounts. * Strong problem-solving and decision-making skills * Effectively manage account receivables and collection * Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. You must have: * Proven 2+ years of Account Management experience (B2B preferred) * Experience working in a Trades/Service Company * Experience in handling Property Management Accounts a PLUS * Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel) * Deadline and detail-oriented * Exceptional verbal and written communication skills * Ability to collect, track, and analyze large amounts of data * Adaptability and strong problem-solving skills * Excellent active listening skills * Strong problem-solving and decision-making skills * Ability to build rapport and collaborate with others within the internally and externally * Understanding of consumer behaviors and industry trends * Proven ability to successfully manage multiple accounts * Bilingual in English & Spanish a plus