Now Hiring - Tasca Automotive Group - BDC Customer Loyalty Representative in Cranston, RI

Full description of the position

BDC Customer Loyalty Representative Reports To: BDC Director Location: Cranston Employment Type: Full-Time Position Overview The BDC Customer Loyalty Representative is responsible for maintaining and strengthening relationships with existing customers to ensure long-term retention and satisfaction. This role focuses on follow-up communication, data mining, customer satisfaction calls, and creating opportunities for repeat business across sales and service departments. Key Responsibilities * Proactively contact existing customers to discuss loyalty programs, and promote dealership offers. * Conduct post-service and post-sale follow-up calls to ensure satisfaction and identify opportunities for improvement. * Track and maintain a database of customer interactions, preferences, and follow-up schedules in CRM or DMS. * Collaborate with sales teams to provide seamless customer experiences. * Assist in implementing dealership loyalty initiatives, such as referral programs, rewards, and retention campaigns. * Handle customer inquiries via phone, email, or text with professionalism and empathy. * Monitor customer satisfaction scores (CSI) and work with management to address any concerns. Skills & Qualifications * 1-3 years of experience in a dealership BDC, customer service, or related field. * Strong communication and interpersonal skills (phone and written). * Ability to multitask and manage a high volume of outbound and inbound calls. * Knowledge of dealership CRM systems (e.g., DealerSocket, VinSolutions, eLeads, Mastermind, Xtime, or similar). * Excellent organizational and follow-up skills. * Team-oriented with a positive attitude and customer-first mindset. Performance Goals * Increase customer retention and repeat service visits. * Improve customer satisfaction (CSI) ratings. * Support dealership revenue growth through loyalty-based re-engagement and referral efforts. If you're ready to drive your career forward with us at Tasca Automotive Group, we invite you to apply today and become part of our dynamic team! Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person