Now Hiring - TriCore Reference Laboratories - Sales and Service Operations Manager – Engineering in Austin, TX

Full description of the position

Compensation: $135K - $150K plus bonus opportunities Location: Austin, Texas Job Type: Full-time, salaried with robust benefits package Position Summary: We are seeking a strategic and hands-on Sales and Service Operations Manager to lead engineering services, field operations, and business development efforts across our industrial services division. This position plays a pivotal role in managing projects, leading technical staff, and cultivating client relationships in industrial and manufacturing environments. The ideal candidate brings a strong mix of engineering knowledge, operations management, and client development experience. Key Responsibilities: Project Leadership * Ensure exceptional customer satisfaction for engineering and service projects. * Oversee project scoping, estimating, scheduling, resource allocation, and cost controls. * Manage the full lifecycle of engineering projects, ensuring adherence to quality and timeline standards. * Lead post-project evaluations and implement improvements. * Enforce engineering best practices, conduct regular project audits. Team Development & Leadership * Lead, coach, and manage field teams, technical staff, and contractors. * Participate in recruiting, onboarding, and performance management of engineering personnel. * Develop internal talent through mentorship, ongoing feedback, and formal reviews. * Maximize team utilization and operational efficiency. Business Development & Client Success * Serve as a technical point of contact for pre-sales and customer-facing efforts. * Support proposal development, costing, and solution design. * Cultivate relationships with regional clients, distributors, and suppliers. * Provide monthly financial reporting and forecasting for leadership. * Represent the company at trade shows, conferences, and local industry events. Continuous Improvement & Strategic Growth * Drive efficiency improvements across engineering operations. * Implement new tools, methodologies, and processes for team success. * Proactively identify new service opportunities and market expansions. Required Qualifications: * 8-10 years of experience in industrial or manufacturing operations, project management, and/or technical sales. * At least 3 years of leadership or people management experience. * Strong understanding of industrial environments and engineering systems. * Background in business development, technical estimating, or client service. * Bachelor's degree in Engineering, Industrial Management, or related field (preferred). * Exceptional communication and interpersonal skills. * High proficiency in Microsoft Office (Excel, Word, Project, PowerPoint), SharePoint, and CRM software. * Strong organizational skills and attention to detail. Why Join Us: * Be a key leader driving growth and technical execution in a thriving industrial services company. * Collaborative environment that values initiative, leadership, and client-first mindset. * Competitive compensation, bonus potential, and full benefits package. We are an equal opportunity employer and welcome applicants of all backgrounds. Alternate Titles (for SEO & Candidate Reach): * Engineering Operations Manager * Industrial Engineering Services Manager * Technical Sales & Operations Manager * Business Development & Engineering Manager * Director of Operations - Industrial Services * Project Delivery Manager - Engineering & Manufacturing * Field Services Operations Lead * Engineering Solutions Manager Relevant Keywords for Job Boards: * Engineering Operations * Industrial Services * Business Development * Project Management * Technical Sales * Engineering Leadership * Manufacturing Services * Automation & Controls * Client Relations * Technical Account Management * Process Improvement * Resource Planning * Field Engineering * B2B Sales Support * Estimating & Quoting * Industrial Controls * Sales Enablement * Electrical & Mechanical Systems * Operational Efficiency * Engineering Solutions