Now Hiring - TriCore Reference Laboratories - Sales and Service Operations Manager – Engineering in Austin, TX

Full description of the position

Compensation

: $135K - $150K plus bonus opportunities Location: Austin, Texas Job Type: Full-time, salaried with robust benefits package

Position Summary

: We are seeking a strategic and hands-on Sales and Service Operations Manager to lead engineering services, field operations, and business development efforts across our industrial services division. This position plays a pivotal role in managing projects, leading technical staff, and cultivating client relationships in industrial and manufacturing environments. The ideal candidate brings a strong mix of engineering knowledge, operations management, and client development experience.

Key Responsibilities

: Project Leadership

• Ensure exceptional customer satisfaction for engineering and service projects.
• Oversee project scoping, estimating, scheduling, resource allocation, and cost controls.
• Manage the full lifecycle of engineering projects, ensuring adherence to quality and timeline standards.
• Lead post-project evaluations and implement improvements.
• Enforce engineering best practices, conduct regular project audits. Team Development & Leadership
• Lead, coach, and manage field teams, technical staff, and contractors.
• Participate in recruiting, onboarding, and performance management of engineering personnel.
• Develop internal talent through mentorship, ongoing feedback, and formal reviews.
• Maximize team utilization and operational efficiency. Business Development & Client Success
• Serve as a technical point of contact for pre-sales and customer-facing efforts.
• Support proposal development, costing, and solution design.
• Cultivate relationships with regional clients, distributors, and suppliers.
• Provide monthly financial reporting and forecasting for leadership.
• Represent the company at trade shows, conferences, and local industry events. Continuous Improvement & Strategic Growth
• Drive efficiency improvements across engineering operations.
• Implement new tools, methodologies, and processes for team success.
• Proactively identify new service opportunities and market expansions.

Required Qualifications

:

• 8-10 years of experience in industrial or manufacturing operations, project management, and/or technical sales.
• At least 3 years of leadership or people management experience.
• Strong understanding of industrial environments and engineering systems.
• Background in business development, technical estimating, or client service.
• Bachelor's degree in Engineering, Industrial Management, or related field (preferred).
• Exceptional communication and interpersonal skills.
• High proficiency in Microsoft Office (Excel, Word, Project, PowerPoint), SharePoint, and CRM software.
• Strong organizational skills and attention to detail. Why Join Us:
• Be a key leader driving growth and technical execution in a thriving industrial services company.
• Collaborative environment that values initiative, leadership, and client-first mindset.
• Competitive compensation, bonus potential, and full benefits package. We are an equal opportunity employer and welcome applicants of all backgrounds. Alternate Titles (for SEO & Candidate Reach):
• Engineering Operations Manager
• Industrial Engineering Services Manager
• Technical Sales & Operations Manager
• Business Development & Engineering Manager
• Director of Operations - Industrial Services
• Project Delivery Manager - Engineering & Manufacturing
• Field Services Operations Lead
• Engineering Solutions Manager Relevant Keywords for Job Boards:
• Engineering Operations
• Industrial Services
• Business Development
• Project Management
• Technical Sales
• Engineering Leadership
• Manufacturing Services
• Automation & Controls
• Client Relations
• Technical Account Management
• Process Improvement
• Resource Planning
• Field Engineering
• B2B Sales Support
• Estimating & Quoting
• Industrial Controls
• Sales Enablement
• Electrical & Mechanical Systems
• Operational Efficiency
• Engineering Solutions