Now Hiring - Encore Strategic - Professional Services Technical Account Manager in Ronkonkoma, NY

Full description of the position

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you! We 'll Provide: * Robust benefits package including health insurance, dental, 401K, PTO, and holidays * Salary range of $75,000-$85,000 * Opportunities for continued growth and learning * Great company culture supported by strong core values What You'll Do: * Serve as the primary point of contact and trusted advisor for assigned client accounts * Build and maintain strong, long-term client relationships * Understand client business objectives and align IT services accordingly * Conduct regular client check-ins, QBRs, and strategic planning discussions * Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution * Translate technical concepts into clear, business-friendly language for clients * Identify risks, gaps, and opportunities within client environments * Recommend improvements, upgrades, and additional services when appropriate Skills You'll Need: * 2+ years of experience in a Technical Account Manager, Account Manager, or similar role * Prior experience working for an MSP or IT services provider (strongly preferred) * Solid understanding of common SMB technologies * Strong communication and interpersonal skills * Ability to manage multiple accounts and priorities effectively * Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight * Ability to work some after-hours as required as customer project demands or emergency incidents would require Ready to Apply? * Quick apply with your resume here OR * Get a head start on our application and aptitude testing process here: [please apply online] IND123 Pay: $75,000.00 - $85,000.00 per year Work Location: In person