Now Hiring - Encore Strategic - Technical Account Manager in Ronkonkoma, NY

Full description of the position

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you! We 'll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays
• Salary range of $75,000-$85,000
• Opportunities for continued growth and learning
• Great company culture supported by strong core values

What You'll Do

:

• Serve as the primary point of contact and trusted advisor for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client business objectives and align IT services accordingly
• Conduct regular client check-ins, QBRs, and strategic planning discussions
• Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution
• Translate technical concepts into clear, business-friendly language for clients
• Identify risks, gaps, and opportunities within client environments
• Recommend improvements, upgrades, and additional services when appropriate Skills You'll Need:
• 2+ years of experience in a Technical Account Manager, Account Manager, or similar role
• Prior experience working for an MSP or IT services provider (strongly preferred)
• Solid understanding of common SMB technologies
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and priorities effectively
• Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight
• Ability to work some after-hours as required as customer project demands or emergency incidents would require Ready to Apply?
• Quick apply with your resume here OR
• Get a head start on our application and aptitude testing process here: [please apply online] IND123 Pay: $75,000.00 - $85,000.00 per year Work Location: In person