Now Hiring - Confidential - Professional Services Account Manager in Tampa, FL

Full description of the position

POSITION SUMMARY - Account Manager {Tamp, Hillsborough, Pinellas County Area} As an Account Manager (AM), you will be the primary point of contact for clients, responsible for client onboarding, building and maintaining strong, long-lasting relationships, and ensuring client satisfaction and retention. You will also be responsible for identifying opportunities to grow existing accounts through upselling and cross selling our solutions, while coordinating with internal teams to deliver products and services that meet client needs. Ensuring the timely and successful implementation of products and services is a critical component of this role. RESPONSIBILITIES * Onboard and train new customers to successfully utilize our solutions. Identify opportunities to improve service delivery processes, enhance efficiency and client satisfaction. * You will regularly conduct onsite customer visits to proactively contact customers to keep them informed about our services, gauge their system utilization and training needs, conduct onsite training assistance, notify them of upcoming changes, and other relevant information. * You will drive account growth by nurturing your customer accounts to best identify opportunities to upsell or cross-sell additional products or services. Conduct discovery to identify customer business needs and qualify them for sales follow-up. * Work with your direct manager and the sales team to develop strategies for account expansion. * Follow our sales process and lead with insight to educate customers on how we can help their business grow profitably. * Effectively communicate the benefits that our solutions and services can provide to our customers. * Build strong business relationships with key stakeholders in your territory. * Utilize Salesforce.com and other technology tools, to ensure standard processes are followed during client visits, implementation, lead qualification, opportunity creation, and the sales process. * Collaborate and support your team members to ensure we help our customers drive business success. * Partner closely with the sales and marketing organizations for campaign alignment. * Become a student of the industry and our solutions. PREFERRED SKILLS * Must be enthusiastic, outgoing, and have high energy * Self-motivated and results-driven individual * Ability to thrive in a fast-paced, ambitious environment * Ability to learn technical aspects of our solutions * Ability to influence customer purchase decisions * Passionate about customer service and account management * Ability to learn and use sales technology effectively and productively BASIC QUALIFICATIONS * Bachelor's degree or equivalent experience in business, marketing, or sales * 2-4 years account management experience, preferably within SASS software * Automotive experience is a plus * Experience with Salesforce.com * Proficient with Microsoft Office and particularly skilled in excel, word and PowerPoint * Strong interpersonal skills * Must be willing to travel multiple days per week to see clients PHYSICAL REQUIREMENTS Work is performed in customer's office settings with minimal exposure to health or safety hazards; substantial time is spent working on a computer. There are additional travel requirements for various sales meetings, industry events, and training programs throughout the year. JOB TYPE: Full-time PERKS & BENEFITS * Travel Reimbursement * Medical, Dental, Vision * 401k - with a Match * Life insurance - paid for by the company * Short Term Disability * Long Term Disability * Paid Holidays * Paid Vacations / Time Off Job Type: Full-time Pay: $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * Automotive Dealership: 3 years (Preferred) * Account management: 5 years (Required) Work Location: On the road