Now Hiring - RJ Lawn Service, Inc. - Residential Account Manager in Waukee, IA

Full description of the position

Summary If you like interacting with people and solving everyday challenges through triedandtrue techniques, you'll feel right at home in this role. Our operations team excels at getting the job done and keeping things neat & tidy. Now we're seeking an additional person who can help coordinate incoming opportunities and keep momentum moving. As a Residential Account Manager, you'll serve as the friendly, dependable point of contact--guiding conversations, setting up next steps, and helping clients move from ideas to execution. Together, we'll create clear communication, organized followthrough, and wellcoordinated outcomes that support both our clients' vision and our team's goals. Objective: To provide comprehensive customer service to residential clients by serving as a single-source contact for their lawn, landscape, and outdoor living needs. Enhance the client experience as their first experience with the company and provide them support/services to uphold the company vision to "Create beautiful spaces & experiences for our clients and for our team." Responsibilities: * Manage residential accounts via proactive contact with clients to ensure quality service & experience. * Answer inbound calls and greet visitors, assisting with inquiries, payments, and service requests * Receive and log incoming requests for proposals via phone and website submissions. * Prepare and present estimate proposals for residential services including mowing, lawn treatments, irrigation, and landscape maintenance. * Close sales by guiding clients through service options, answering questions, and securing signed agreements. * Support scheduling and client communication for service applications and call-aheads. * Meet with clients as needed to gather ideas, measurements, and other details necessary to fulfill requests and prepare accurate estimates. * Provide Production Team with thorough work details including notes, maps, and/or drawings. * Facilitate client connection with RJ designers on landscape projects requiring designs. * Facilitate onsite change orders and coordinate with the admin team for invoicing and collections. * Drive business development by identifying new residential prospects and initiating relationships * Attend company meetings and contribute to overall company development. * Support field staff as needed to maintain schedules and ensure customer satisfaction. * Support and enforce RJ Lawn & Landscape vision, mission, and core values. Measures of Accountability: * Client Satisfaction (compliments, complaints, retention) * Sales Revenue & Gross Profit Margin Goals * Closure Rates * Client "Touches" minimum of 4x / Year * Estimating Accuracy * Additional Services Sold from Initial Request * Quarterly Rocks Achievement Reports to: Director of Sales & Marketing Required Documentation: * Confidentiality Agreement & 2-Year Non-Solicitation Clause * Valid Driver's License * I-9 Verification Form * Clear Background Check Compensation: * Annual Salary * Health Insurance Plan Options (minimum 50% paid by RJ for employee selection) * Life Insurance & Long-Term Disability fully paid by RJ * Continuing Education & Business Development Membership Dues * Simple Individual Retirement Account with 3% match by RJ Lawn & Landscape * Paid Time Off (.05 x hours worked, April-March calendar; .075 after 5 years) * Paid Holidays (6 Federal + Birthday) Pay: $48,000.00 - $52,000.00 per year Benefits: * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Work Location: In person