Now Hiring - Gracie Barra Jiu Jitsu - Professional Services Sales Position at Gracie Barra in Oxnard, CA

Full description of the position

*Job Title: Full-Time Program Director - Gracie Barra Jiu-Jitsu School Overview The Program Director at Gracie Barra plays a pivotal role in driving school growth and student engagement. The primary responsibility is the lead management process from prospect to member, ensuring a seamless experience for potential and current students. Also, the Program Director serves as a key contact for student needs, fostering a community-oriented atmosphere and supporting the school's sales and customer service goals. 3 Key Responsibilities *Lead Management & Sales: * Contact and follow up with hot, new, and cold leads to schedule consultations with coaches and instructors. * Re-engage no-shows and prospects who did not initially sign up, with the goal of converting them into members. * Track and manage all leads activity, ensuring consistent communication and follow-up. * Execute sales strategies during consultations, including program explanations, pricing, scheduling, and how Jiu-Jitsu can support personal goals. *Student Engagement & Front Desk Operations: * Act as the primary point of contact at the front desk, greeting students and providing assistance with questions, membership inquiries, or other needs. * Build strong relationships with students, ensuring they feel supported and part of the Gracie Barra community. * Encourage students to participate in upsell opportunities, such as purchasing gear (e.g., t-shirts), signing up for private classes, and attending events, using a friendly and supportive approach. *Classroom & Instructor Support: * Assist instructors during classes as needed, with a particular focus on supporting kids' programs. * Be knowledgeable about the school's programs and able to step in when necessary to help prospects understand the benefits of Jiu-Jitsu, especially when instructors are unavailable. Measurable Goals and Success Indicators: * Book over 75% of all leads for a consultation. * Ensure at least 75% of booked appointments result in a school visit. * Generate at least 30 new members per month. * Help maintain a monthly cancellation rate of 3.5% or less through excellent customer service and student engagement. Skills & Qualifications * Strong communication and interpersonal skills , with the ability to build trust and rapport with parents, adults, and children. * Fluency in both English and Spanish (spoken and written) is required , with the ability to communicate clearly and professionally with students and parents in both languages. * Sales and lead management experience , including follow-up, appointment setting, and guiding prospects through a decision-making process. * Customer service -driven mindset, with a genuine interest in helping students feel welcomed, supported, and engaged long-term. * Organizational and time-management skills , able to track leads, appointments, and follow-ups consistently and accurately. * Confidence in presenting programs and pricing , explaining value clearly while aligning Jiu-Jitsu with individual goals. * Ability to work in a fast-paced, people-focused environment , managing multiple conversations and responsibilities throughout the day. * Team-oriented attitude , willing to collaborate closely with instructors, coaches, and staff to support classes and student experience. * Comfort working with kids and parents , especially in a youth program environment. * Problem-solving skills , able to handle questions, objections, scheduling conflicts, and student concerns calmly and professionally. * Basic computer and CRM proficiency , including scheduling software, lead tracking systems, and communication tools. * High level of professionalism and reliability , representing the Gracie Barra brand and values at all times. * Goal-oriented and accountable , motivated by clear performance metrics and continuous improvement. Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Employee discount * Health insurance * Opportunities for advancement * Paid time off * Retirement plan Work Location: In person