Now Hiring - Custom Computer Specialists, Inc. - Inside Sales Representative in Providence, RI

Full description of the position

OVERVIEW CCS is seeking a motivated Inside Sales Representative to join our team. In this role, you'll build strong customer relationships that drive retention, loyalty, and revenue growth. You'll support the full sales cycle--from uncovering opportunities to managing renewals--while ensuring every interaction delivers an exceptional customer experience. We're looking for someone passionate about using technology to improve customers' lives, who thrives in a fast-paced environment, communicates with confidence, and enjoys collaborating with others. The ideal candidate is proactive, detail-oriented, and dedicated to going above and beyond for both customers and colleagues. RESPONSIBILITIES Customer Success & Relationship Management * Build and maintain trusted customer relationships through regular calls, check-ins, and occasional onsite visits. * Understand client business needs to identify opportunities and develop long-term sales strategies. * Drive customer satisfaction and product adoption by resolving issues, setting expectations, and escalating as needed. * Review account history to uncover upgrades, renewals, and new opportunities. Sales Support & Proposal Management * Partner with Account Managers to support initiatives and achieve revenue targets. * Coordinate RFPs, bid responses, proposals, and cross-department collaboration. * Manage renewals, upgrades, and warranty/license tracking, ensuring timely quotes and proactive follow-up. * Maintain deal registrations, CRM updates, and pipeline status tracking. Quoting & Pricing * Develop accurate product quotes and proposals, factoring in discounts, promotions, and margins. * Collaborate with Sales leadership on pricing strategies and vendor negotiations. * Communicate with distributors for pricing, lead times, and alternatives. * Leverage quarter- and year-end opportunities for deeper discounts. Data & Compliance * Keep CRM/NetSuite records accurate and current (opportunities, sales orders, win/loss, contacts). * Ensure compliance with company standards and maintain complete customer/prospect information. Professional Development * Stay up to date on CCS products and solutions through training and certifications. QUALIFICATIONS * Strong phone presence and active listening skills * Entrepreneurial mindset with a proactive approach * Excellent organization and time management abilities * Skilled in building customer relationships and delivering top-tier service * Strong written and verbal communication skills * 3+ years of sales support and/or customer service experience * Bachelor's degree or equivalent work experience Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Tech Sales: 2 years (Required) Work Location: In person