Now Hiring - Bitner-Henry Insurance Agency - Commercial Insurance Account Manager in Hagerstown, MD

Full description of the position

Bitner Henry Insurance Group Commercial Lines Account Manager Experience Level: 4 - 8 Years License Requirement: Property & Casualty License (P&C) Job Description: The Account Manager serves as a senior client advisor, managing complex accounts and providing expert risk management guidance. This role requires a deep understanding of insurance coverages, the ability to navigate sophisticated client operations, and the leadership skills to train and mentor other service staff. The Account Manager builds trust with clients through consistent service excellence, professional expertise, and long-term relationship management. Knowledge: o Advanced Insurance Expertise - In-depth knowledge of commercial insurance products, underwriting practices, and complex policy structures, including specialty coverages. Risk Management Strategies - Strong understanding of risk assessment and mitigation techniques for sophisticated client operations (e.g., nonprofit outreach, shelters, solar installations). Carrier and Market Knowledge - Broad familiarity with multiple carriers, their products, and underwriting appetites, Regulatory and Compliance Standards - Thorough knowledge of industry regulations and documentation requirements to ensure accuracy and compliance. Client Relationship Management - Knowledge of long-term client service and retention strategies, with an emphasis on trust-building and proactive engagement. Professional Development & Designations - Awareness of advanced industry education and designations (e.g., CIC, CISR, CPCU) and commitment to continuous learning. Systems & Technology -In depth knowledge of Applied Epic, multiple carrier systems, and Microsoft Office Suite. Skills: Client Advisory & Consulting - Skilled at guiding clients through complex insurance and risk management decisions, tailoring coverage to unique organizational needs. Communication & Presentation - Excellent verbal and written communication skills, including the ability to explain technical coverage concepts clearly, often through claims examples. Problem-Solving & Decision-Making - Strong ability to analyze client issues, recommend appropriate solutions, and document decisions thoroughly. Sales & Coverage Recommendations - Ability to identify gaps, recommend appropriate limits, and offer optional coverages in a way that educates clients and builds trust. Organizational & Time Management - Expert at balancing multiple complex accounts, managing deadlines, and setting client expectations effectively. Leadership & Mentorship - Capable of training CSRs and junior staff on advanced account service tasks, reinforcing professional standards and best practices. Negotiation & Carrier Relations - Skilled in working with multiple carriers to negotiate terms and compare coverage options on behalf of clients. Abilities: Ability to Manage Complex Accounts - Independently manages large, sophisticated accounts with multiple exposures and high client expectations. Ability to Build & Maintain Trust - Establishes strong, long-term relationships with clients through consistency, reliability, and proactive service. Ability to Deliver Service Excellence - Provides a professional and exceptional customer experience that reinforces the agency's value. Ability to Lead & Influence - Serves as a role model for professionalism, mentoring staff, and supporting the development of junior team members. Ability to Adapt & Grow Professionally - Continuously develops expertise through agency training, industry education, and pursuit of professional designations. Team Lead: Can break down tasks and create a training structure Can train CSA's on more complex tasks and how to provide risk management insight in different scenarios Can supervise CSA's and provide feedback to management. Regularly identifies and makes recommendations for process improvements. Qualifications: Strong knowledge of commercial insurance products, underwriting, and risk management strategies. Proven leadership and training abilities. Excellent communication, documentation, and relationship-building skills. Have or are pursuing Professional designations (e.g., CIC, CISR, CPCU). Potential Career Paths: Submission Team Claims Concierge In-house account executive/SBU Courses/Training to complete: CISR Compensation: $34 to $42 per hour. About the Bitner Henry Insurance Group Benefits: * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Work Location: In person Founded in 1938, the Bitner Henry Insurance Group is now a fourth-generation family owned and operated insurance agency that retains the core values of professionalism, integrity, and caring. Now serving insurance needs in a wide, multi-state region, Bitner Henry Insurance provides personal, business, church, and social service insurance. You can find out more about Bitner Henry Insurance at: [please apply online] Job Type: Full-time Job Type: Full-time Pay: $34.00 - $42.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Ability to Commute: * Hagerstown, MD 21740 (Preferred) Ability to Relocate: * Hagerstown, MD 21740: Relocate before starting work (Preferred) Work Location: In person