Now Hiring - Bison Transport - Carrier Sales Manager in Des Moines, IA

Full description of the position

The Carrier Sales Manager (CSM) is accountable for the daily and ongoing function of the Bison Logistics capacity procurement team. This includes the monitoring of freight volumes, service levels, margins, carrier performance, carrier and order growth and maintaining the overall performance of the department. As a brokerage leader, the CSM is required to manage the adherence to brokerage standard practices to ensure best practices are being leveraged to achieve optimum results. Logistics Brokerage Management * The CSM is responsible for monitoring the key functions of Logistics and making any inputs necessary on a given day (either directly or indirectly) to fill gaps identified. * Sensitivity and vision are necessary to properly match required and available resources in the department. Key areas are longer-term freight and carrier availability, timeliness, and accuracy of communication with customers and carriers, troubleshooting and balance management, as well as tracking progress to established volume, margin, cost to purchase transportation (CPT), equipment spend and level of service (LOS) targets * A key factor in reaching margin targets is rate negotiation, and the CSM needs considerable expertise to both do and guide others as they do. * The CSM is the key leader in monitoring business profitability which includes the management of cost of purchased transport (CPT) compared to rates levels on the loads being moved and acting on business in the network that is not producing satisfactory margin. Carrier Development & Carrier Management * The CSM must manage the overall performance, growth and satisfaction of the Logistics carrier base. With this, carrier capacity growth and retention must be realized to support the capacity needs of the business and its customers. * The CSM will diligently manage the carrier performance metrics and ensure the necessary actions are taken with either carriers or internal staff to achieve desired results. * With either direct involvement or through other brokerage leaders, the CSM will ensure that regularly scheduled carrier reviews are conducted to support proactive carrier management addressing the needs of the Logistics carriers and the business. * With either direct involvement or through other carrier development staff, the CSM will ensure the required information is kept up to date in the carrier management system (CMS) and the proper carrier on-boarding process is followed for short & long-term carrier development needs * A key facet of this function is defining various Logistics clients shipping seasons and ensuring that the proper carrier complement is developed to meet those seasons. Carrier Programs and Data Management * The CSM will work collaboratively with internal resources to develop roll out and ensure the utilization of, carrier programs. Carrier programs will support the overall carrier development & loyalty initiatives. * By researching what programs are being offered in the marketplace, The CSM will work to position Bison Logistics as a preferred 3PL to current and future carriers. Building internal relationships with various Bison department leaders, the CSM will leverage internal expertise and buying power to create attractive offerings to the carrier base. * The CSM will have hands-on and leadership involvement in providing the Logistics leaders and staff with the necessary information and guidance required to manage the business. * The CSM will work collaboratively with IT and Analytics teams to build relevant data delivery to facilitate effective management of the business. Employee Performance Measurement, Staffing and Recruitment * Through regularly scheduled one on one, the CSM is responsible to proactively address employee performance, satisfaction, and development through honest and constructive dialogue * The CSM is responsible for the ongoing review, performance management, discipline, and motivation of Logistics employees through day-to-day monitoring and supervision of employees. The CSM, and leaders that report into this role, must ensure that expectations are understood, necessary training and feedback are provided, and results are being achieved by Logistics staff supported by performance metrics. * The CSM will be active in recruiting for open positions as well as proactively addressing future departmental needs. This role will exercise succession planning tactics to meet the long-term staffing needs either by hiring externally or through the development of its internal staff. Business Growth * The CSM is responsible for growing business to ensure overall revenue and volume targets are being met. This can be achieved by a combination of successfully onboarding new business presented to Logistics, having the necessary capacity to accept the orders offered or engaging in business development activities directly with customers or indirectly through the sales team. Service growth for both current and future accounts is a critical part of the CSM's role. * With the direction from the Director, Logistics Operation, the CSM will review performance measures with each team member and ensure individual or team order growth and margin targets are being met. Other responsibilities include pricing and process management. * The CSM provides leadership, support, and direction to the team to ensure all team members are focused on attaining the objectives and goals set out in the yearly target meeting. Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off Work Location: In person