Now Hiring - Decoding HR LLC - Inside Sales Specialist in Clive, IA

Full description of the position

The Inside Sales Specialist owns the inbound and assigned sales pipeline for residential and commercial pest control, termite, and bed bug services. This role converts qualified opportunities into booked appointments and service agreements through consultative selling, disciplined follow-up, and strong CRM hygiene. Success is highly metric-driven, including maintaining a minimum 50% close ratio. Essential Job Functions, other duties assigned: Sales & Closing * Respond to inbound inquiries and assigned leads quickly and professionally; qualify needs and recommend the right service plan. * Quote services accurately, explain value clearly, and close the sale into a scheduled appointment or service agreement. * Maintain a 50%+ close ratio on qualified opportunities and consistently hit individual sales goals (weekly/monthly). * Use structured discovery and objection-handling to convert price shoppers into confident buyers. * Upsell/cross-sell appropriate add-ons (e.g., termite, bed bug, upgrades) based on customer needs and eligibility. Lead Management & Follow-Up * Own your pipeline end-to-end: follow up on quotes, no-shows, abandoned calls/forms, and unconverted opportunities. * Execute a consistent multi-touch follow-up cadence (call/text/email as applicable) to maximize conversion. * Outbound calls are limited and targeted, primarily for warm follow-up, quote conversion, reactivation/retention, and reschedules. Scheduling & Customer Coordination * Schedule service efficiently using service area, availability, and priority guidelines; set clear expectations on timing, prep, and next steps. * Coordinate handoffs with operations/technicians when special considerations exist (access, pets, prior history, urgency, callbacks). * Reduce cancellations by confirming appointments, addressing concerns early, and reinforcing service value. CRM & Sales Administration * Document every opportunity accurately: source, notes, objections, next steps, outcome, and service details. * Maintain clean pipeline stages so forecasting and reporting reflect reality. * Track and report daily activity and results (contacts, quotes, booked jobs, close rate, revenue) using dashboards or scorecards. Customer Retention Support * Handle inbound concerns tied to sales and scheduling; retain customers through solution-focused conversations. * Recover at-risk customers by clarifying expectations, offering appropriate service adjustments, and coordinating follow-up when needed. Qualifications: * Strong interpersonal and communication skills. * Self-motivated with a results-driven approach. * Proven record in sales, preferably in a remote work environment. * Proficient in CRM software and sales documentation. * 2 yrs experience in sales roles What We Offer: * Career Growth: Excellent opportunities for advancement. * Learning Opportunities: Full pest control training and industry orientation. * Work Environment: Fun atmosphere with uniforms, company cell phone, and vehicle use. * Benefits: Health, dental, vision insurance; 401k matching; life insurance; vacation; referral and additional bonuses. * Incentive Trips: Great vacations for president's club trip winners and their spouses. We also encourage team bonding through fun events like: * BBQs: Gather with your colleagues for great food and company. * Paintball: Engage in thrilling team-based activities. * Friday at the Farm: Enjoy a band and food trucks in a relaxed setting. * Break Out Rooms: Test your team's problem-solving skills in interactive escape rooms. * Holiday Parties: Celebrate the season. * Contests and More: Participate in exciting contests and other engaging team events. We also believe in giving back to our community: * We pick families in need during the holidays and donate our services to them. * In October, we raise money for breast cancer, directly helping local people affected by cancer. * We proudly sponsor local sports teams. If these values resonate with you, and you look forward to engaging with your team in these fun activities, then this is the company for you. Apply now and grow with us in a team-oriented, customer-focused environment where integrity, open communication, a positive attitude, and community involvement are at the core of everything we do! Apply now to become part of a forward-thinking team that values every member 's contribution! Apply today at [please apply online] and take the next step in your career with a company that values your expertise and dedication.