Now Hiring - Pope Landscape and Irrigation Co. - Professional Services Integrator / Director of Installation Operation in Garner, NC

Full description of the position

Job Description: Integrator / Director of Installation Reports to: Visionary / Leadership Team Department: Operations Location: Raleigh-Durham (RDU) Region Company: Pope Landscape and Irrigation About Pope Landscape and Irrigation Pope Landscape and Irrigation (PLI) enhances the beauty, health, and value of every property we serve by building lasting relationships and delivering exceptional landscaping solutions through a team committed to excellence and growth. Our vision is to be the most trusted landscape and irrigation partner in the RDU region -- known for lasting client relationships, exceptional quality, and a team that takes pride in every property we serve. Role Summary The Integrator / Director of Installation Operations ensures that the company's Vision , Traction , and Healthy principles are executed across all departments in alignment with the EOS model. This leader turns strategy into action -- driving accountability, operational clarity, and consistent results across the organization. This role has dual primary responsibilities : * Integrator for the entire company , ensuring alignment, accountability, and execution of the V/TO. * Direct leadership of the Installation Branch , including Irrigation, Enhancements, and Construction. Key ResponsibilitiesEOS Leadership (Integrator Role) * Lead, manage, and hold accountable the company's leadership team. * Facilitate and champion EOS tools across the organization -- including Level 10 Meetings , Scorecards , Rocks , and Quarterly/Annual Planning. * Drive alignment with the Vision/Traction Organizer (V/TO) to ensure organizational clarity and unified direction. * Create cross-departmental cohesion and remove roadblocks that hinder execution and growth. * Use the IDS (Identify, Discuss, Solve) framework to facilitate effective problem-solving throughout the company. * Maintain a culture of accountability, clarity, and forward progress. Operational Leadership (Installation Branch) * Oversee daily operations for the Installation Branch , including: * Irrigation Install * Landscape / Hardscape Construction * Enhancements * Ensure consistent project delivery, including scheduling, job costing, equipment utilization, and quality control. * Implement and optimize Standard Operating Procedures (SOPs) for all installation workflows. * Ensure projects are executed safely, profitably, and to PLI's quality standards. * Work closely with sales and design teams to ensure smooth handoffs and project readiness. * Drive the Installation Division's KPIs and ensure margin, productivity, and efficiency goals are met or exceeded. People & Process Development * Lead and develop installation team leaders and supervisors through EOS tools (Accountability Chart, People Analyzer, Quarterly Conversations). * Build a culture of ownership, clarity, and excellence within the installation branch. * Work with HR to support hiring, onboarding, training, and performance management for all installation roles. * Identify skill gaps and implement training/development pathways for crew members and leaders. Financial & Performance Management * Partner with finance to track operational budgets, labor efficiency, equipment utilization, and overall profitability. * Monitor and manage KPIs related to installation performance, job margins, production efficiency, and client satisfaction. * Support accurate forecasting and resource planning for labor, materials, and equipment. * Continuously evaluate operations for opportunities to increase efficiency and profitability. Key Measurables * On-time, on-budget project completion * Achievement of company-wide and division-specific Rocks * Installation Division profitability and margin performance * Operational efficiency (labor utilization, job costing accuracy) * Leadership team accountability and operational alignment * Client satisfaction and repeat work from installation clients Core Competencies * Deep understanding of EOS/Traction and its application in small-mid-sized service companies * Strong integrator skillset: disciplined, structured, consistent, and solution-oriented * High emotional intelligence with the ability to coach, challenge, and hold people accountable * Strong operational and project management acumen * Systematic thinker who excels in organizing people, processes, and priorities * Collaborative, growth-minded leader who thrives on execution and improvement Qualifications * 5+ years of operations leadership experience in landscaping, construction, irrigation, or related industries * Proven experience implementing EOS or similar operating systems * Strong financial understanding (job costing, margins, forecasting) * Excellent communication and organizational skills * Bachelor's degree in Business, Operations Management, Construction Management, or related field preferred Why Join Pope Landscape and Irrigation At PLI, you will play a pivotal role in building a company where people, process, and purpose come together. As the Integrator and leader of our Installation Division, you will shape long-term growth, drive operational excellence, and build a legacy of quality and service for years to come. General Compensation: Salary Range $100,000-$130,000 Company Vehicle for Transportation 401-K with 4% match Two Weeks Paid Vacation and 8 Paid Holidays Health Insurance Educational Opportunities Job Type: Full-time Pay: $100,000.00 - $130,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Relocation assistance * Vision insurance Education: * Bachelor's (Required) Experience: * Horticulture and Floriculture: 1 year (Required) License/Certification: * Driver's License (Required) Work Location: In person