Now Hiring - Dormie Network, LLC - Hospitality Manager in West End, NC

Full description of the position

Rustic, secluded, and peaceful, Dormie Clubs 310 acres melt into the rolling hills. The only original Coore & Crenshaw design in North Carolina features a 241-yard reverse Redan par three and plays very fast. Definitely a bucket list course. JOB SUMMARY The Hospitality Manager works directly with their clubs Network Concierge and is responsible for aiding in the execution of network membership experiences for all members. This role will help drive the productivity and overall efficiency of the concierge department. This position works to help make initial visits well received by members, guests, and potential members, and vastly helps in the recurrence of room-night sales. All Network cottage nights, events, stay and plays, as well as signature membership events are coordinated cross departmentally in order to deliver on the expected Dormie Network experience, majorly centered around the provision of premier hospitality upon arrival through departure. ESSENTIAL JOB FUNCTIONS The essential functions include, but are not limited to the following: * Responsible for developing and nourishing lasting relationships with current and potential members, while representing Dormie Club and the entirety of the Dormie Network in a professional and hospitable manner. * Assist in the creation and execution of unique and individualized experiences paired with first-class hospitality for all Network, club, and member/guest related events. * Responsible daily for billing members accurately upon departure, preparing lodging assignments for next-day check-ins, and completing the Daily Activity Report to aid in preparation for the next business day. * Ensuring all lodging facilities are properly maintained in cleanliness and aesthetic appeal and appropriately staged for arrivals. * Responsible for assisting in cordial check-in/check-out processes. * Works closely with the Golf, Club Services, Facilities, and F&B; staff in order to ensure outstanding execution. * Responsible for in depth knowledge of each property in the Network. * Assist in planning all transportation activities that surround the cottage stay/member event. * Utilizing the Dormie Club Sprinter van to fulfill transportation requests to and from the local airports. KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Courteous and enthusiastic attitude. * Strong customer service skills. * Strong organizational skills and attention to detail. * Strong time management skills with a proven ability to meet deadlines. * Ability to follow written and verbal instructions. * Work independently in the absence of supervision. * Proficient with Microsoft Office Suite or related software. * Maintain confidentiality of sensitive information. SUPERVISORY RESPONSIBILITIES * None EDUCATION AND EXPERIENCE * High School Diploma and or GED required, bachelors degree or equivalent preferred. * Sales/hospitality experience; 2-3 years preferred. PHYISCAL REQUIREMENTS * Prolonged periods of sedentary/stationary work. * Occasionally move about the office to access printers, file cabinets, and meet with others. * Must be able to communicate verbally with members and employees via phone. * Constantly operates a computer and other office equipment, such as a calculator or printer. * Must be able to lift and carry up to 10 pounds. JOB DETAILS DEPARTMENT: Membership REPORTS TO: Network Concierge JOB CLASS: Exempt EEO CODE: 1.2 DATE MODIFIED: 01/2024 Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.