Now Hiring - Dynarex - EDI Customer Care Specialist in Montvale, NJ

Full description of the position

Company Summary: At Dynarex, we believe access to quality healthcare products transforms lives. Since 1967, our mission has been driven by the principle "We Care Like Family" --a promise that shapes every product we deliver and every relationship we nurture. From supplying bulk orders to trusted distributor partners nationwide to serving individual consumers through Amazon, eBay, Walmart, and Shopify, our reach extends across the globe. Backed by an international network, an unwavering commitment to excellence, and a passion for impact, we are redefining healthcare accessibility--one product, one customer, one community at a time. Dynarex is seeking a highly motivated and detail-oriented Customer Care & EDI Specialist to join our team at our corporate headquarters in Montvale, NJ. This role combines exceptional customer service with technical expertise in electronic data interchange (EDI) and order management. You will serve as the first point of contact for customers and sales inquiries, provide timely support for order processing and product information, and collaborate cross- functionally to resolve issues and enhance the customer experience. Additionally, you will play a key role in maintaining the accuracy of EDI transactions, troubleshooting integration issues, and supporting smooth supply chain workflows. This position is ideal for a customer-focused professional with strong communication skills and a passion for leveraging technology to improve efficiency and customer satisfaction. Customer Support & Order Management * Act as the first point of contact for customer inquiries regarding products, orders, and account information. * Process and manage customer orders through email, CRM, and EDI portals, ensuring accuracy and timeliness. * Track shipments and provide proactive updates to customers and sales representatives. * Research product information and provide timely, accurate resolutions to customer requests. * Handle and escalate customer complaints with professionalism and empathy, ensuring positive outcomes. * Collaborate with Sales Representatives to provide information needed to close deals and build long-term relationships. Cross-Functional Collaboration * Work closely with Sales, Logistics, Quality Assurance, and IT to address customer needs and resolve order-related issues. * Participate in team efforts to improve procedures, create corrective actions, and enhance communication with internal and external stakeholders. * Proactively identify opportunities to improve operational efficiency and the overall customer experience. EDI & Technical Support * Manage EDI transactions, including purchase orders (850), invoices (810), advance ship notices (856), and warehouse orders/confirmations (940/945). * Use EDI mapping and translation tools (e.g., TrueCommerce, SPS Commerce) to ensure accurate data exchange. * Troubleshoot EDI and data transmission issues (VAN/AS2/FTP/SFTP setups). * Partner with IT and operations teams to ensure compliance with partner specifications and supply chain workflows. * Utilize SQL or database queries to investigate order traceability issues. * Support integration projects involving APIs, REST/SOAP, or automation scripting (Python, PowerShell, Excel macros). * Coordinate testing timelines and project deliverables with trading partners. Continuous Improvement & Development * Stay current with company products, policies, procedures, and industry regulations. * Participate in ongoing training to build product knowledge, customer service, and technical competencies. * Build strong, lasting relationships with customers to foster loyalty and retention. You will love this job if you have: Required: * High school diploma required; associate or bachelor's degree preferred. * 2-3 years of customer service or order management experience, preferably in healthcare, medical devices, or pharmaceuticals. * Strong communication skills (verbal and written) and the ability to interact with diverse audiences. * Excellent organizational skills and attention to detail, with the ability to manage multiple priorities. * Proficiency with MS Office 365 (especially Excel) and CRM platforms (Salesforce, HubSpot, or equivalent). * Strong problem-solving skills with a customer-first mindset. Technical/EDI Skills (Required): * Hands-on experience with EDI transaction sets and tools (e.g., TrueCommerce, SPS Commerce). * Working knowledge of supply chain workflows (order-to-cash, procure-to-pay, inventory management). * Ability to troubleshoot data integration issues and interpret EDI specifications. * Familiarity with SQL or database queries for order tracking. Preferred (Nice to Have): * Experience with APIs or integration platforms (REST/SOAP). * Basic scripting or automation knowledge (Python, PowerShell, Excel macros). * Project management exposure (coordinating testing and implementation with partners). * Knowledge of medical terminology, healthcare compliance, or industry regulations We care like family, come join a world class progressive organization with a sustainable mission. For candidates meeting all the requirements, the expected hourly rate range is $27-$30. The hourly rate range provided is what Dynarex Corporation in good faith believes to be fair market value at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and experience. Our benefits package includes coverage options for medical, dental, vision, prescription drug, health savings account, 401K with a match, EAP, Basic Term Life insurance, paid time off, holidays, plus various opportunities for professional development. Disclaimers: * This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required by an employee. * Dynarex Corporation does not accept resumes from search firms for this position. Regardless of past practice, all resumes submitted by search firms are to be deemed the sole property of Dynarex Corporation, and no fee will be paid in the event the candidate is hired by Dynarex Corporation because of the referral. Equal Opportunity Statement Dynarex Corporation is committed to equal employment opportunities and providing reasonable accommodation to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Job Type: Full-time Pay: $27.00 - $30.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Experience: * Call center: 1 year (Preferred) * MS Excel: 1 year (Required) * HubSpot: 1 year (Preferred) * Medical terminology: 1 year (Preferred) * business writing skills: 1 year (Preferred) * EDI: PO, Invoices, Shipping, Payment Confirmation: 1 year (Required) Ability to Commute: * Montvale, New Jersey 07645 (Required) Work Location: In person