Now Hiring - Leavitt Group - Account Manager in New Martinsville, WV

Full description of the position

Fahey-Leavitt in New Martinsville , WV is looking to add new talent to their team. At Fahey-Leavitt, our Account Managers are trusted advisors--supporting renewals, driving new business, and delivering exceptional service. You'll work closely with carriers to ensure clients have the right property and casualty coverage. Job Description : The Account Manager works to answer inbound personal lines and commercial lines service and sales calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverages, adding/deleting lienholders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers. Responsibilities and Duties : * Handle customer service requests in a professional and knowledgeable manner. * Taking incoming calls for new business and cross selling * They will help determine all impacts/needs associated with the service request, including impacts to other coverages or policies. * During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer's request and educate the customer on ways to mitigate their risk. * They will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy. * They will maintain effective and timely follow-up systems and verify transactions with customers. * They will effectively utilize technology to perform assignments and requests. * Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. * In addition to managing inbound service calls, the Account Manager will also be responsible for expanding the book of business through outside sales efforts. Job Requirements/Competencies: * Licensed in Property and Casualty * Work on-site ONLY * Two years' insurance agency experience in sales and service * Excellent communication skills; verbal and written. * Detail oriented and able to maintain compliance standards. * Dependable, provide timely response, and complete work activities. Benefits: * A competitive hourly wage ( DOE) * Health Insurance with an ( HSA or FSA ) * Dental and Vision Insurance * 401(k) with matching employer contributions. * Paid time off (sick time & vacation days & holidays) * Wellness Program LI-DM1