Now Hiring - TRI-COASTAL VENTURES - Professional Services Entry Level Management Associate in Houston, TX

Full description of the position

TriCoastal, a distinguished sales and business consulting firm, is seeking an Entry Level Management Associate in Houston to represent AT&T's telecommunications campaign. The Entry Level Management Associate's primary focus will be to deliver reliable guidance on product and service offerings to enhance customer satisfaction and expand AT&T's footprint. As an Entry Level Management Associate, you bridge technical innovation and customer loyalty in the residential wireless space. The Entry Level Management Associate guides existing customers through AT&T's current smartphone solutions, clarifies how new devices leverage 5G+ capabilities, and manages activations and support with precision. You'll explain plans straight-up, fix issues before they explode, and prove that AT&T actually cares. Entry Level Management Associate Responsibilities: * Serve AT&T residential customers by addressing inquiries on cell phones, smartphone features, and service plans with clear, credible information. * Manage activations, upgrades, and plan changes with accuracy, maintaining data integrity, billing compliance, and secure documentation. * Track account metrics and engagement data, distill actionable insights, and share recommendations to optimize campaign strategies. * Assist with device setup, connectivity, and basic service challenges, applying troubleshooting steps and coordinating timely resolution when needed. * Partner with internal teams to synchronize account execution with AT&T cell phone product launches, retention initiatives, and campaign goals. * Nurture longterm relationships through consistent followthrough, proactive account support, and solutionfocused communication that builds loyalty. Desired Skills/Qualifications of the Entry Level Management Associate Role: * Experience in customer support, account coordination, or sales within telecommunications, smartphone retail, or wireless connectivity. * Strong communication and problemsolving skills to explain AT&T smartphone plans, resolve device concerns, and build customer trust. * Organized, proactive, and adaptable mindset with resilience to manage multiple priorities in fastpaced residential sales environments. * Proficiency in sales platforms, reporting tools, and digital systems to manage accounts, track metrics, and ensure compliance with AT&T standards. Job Type: Full-time Pay: $4,200.00 - $5,400.00 per month Work Location: In person