Now Hiring - LogoUp.com, Inc - Key Account Customer Retention Manager in Pompano Beach, FL

Full description of the position

About Us: Alldayshirts.com is a leading online supplier of blank apparel, serving customers nationwide with fast, reliable service and unbeatable pricing. We are seeking a motivated Key Account Customer Retention Manager to support our top clients and strengthen long-term customer loyalty. Role Overview: As a Key Account Customer Retention Manager , you will manage high-value accounts, support customer needs, and implement retention strategies that drive repeat business. You will serve as the primary point of contact for key clients, ensuring their orders, concerns, and growth opportunities are handled with care, professionalism, and efficiency. Responsibilities: * Build and maintain strong relationships with top accounts and B2B clients. * Understand client needs and provide personalized product or order recommendations. * Resolve customer issues promptly and professionally via phone, email, or chat. * Develop and implement retention strategies to increase loyalty and reduce churn. * Identify opportunities for upselling and cross-selling products. * Monitor account performance and provide actionable insights to management. Qualifications: * 1-2 years of experience in account management, customer success, or customer retention. * Excellent communication and customer service skills. * Proficiency with CRM tools and basic data analysis. * Highly organized, detail-oriented, and proactive. * Experience in e-commerce or apparel is a plus. Why Join Us: * Impactful Work: Play a key role in supporting top clients and driving customer loyalty. * Growth Opportunities: Develop your career in a fast-growing e-commerce environment. * Collaborative Culture: Work with a team that values initiative, communication, and excellence. * Fast-Paced, Rewarding Environment: Gain exposure to multiple aspects of account management, retention strategies, and client success. * Competitive Compensation: We offer a salary and benefits package that rewards performance and dedication. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Referral program * Retirement plan * Vision insurance Work Location: In person