Now Hiring - RSA America LLC - Customer Account Manager in Inverness, IL

Full description of the position

Are you ready to step into a new job that will change your entire outlook on Customer Engagement and Support? Take control of your career with a new job as a Customer Account Manager with RSA America. No experience required for this role; however, must demonstrate an entrepreniureal mindset and willingness to learn. We provide all the training necessary. Here at RSA America we believe in you, and we invest in you as long as you are willing to work with us. About Us: RSA AMERICA empowers the Independent Grocer to go toe-to-toe with the Mega- Chains. We deliver advanced Mega-Chain technology that is surprisingly affordable; both in terms of dollars and time. And even many of the Mega- Chains cannot match the capabilities of RSA AMERICA'S platform. RSA AMERICA has put into practice the ground-breaking insights of some of the world's most forward-looking researchers and thought leaders on shopping experience and customer value. We Empower Independent Grocers! We digitally transform grocery stores! Job Description: We are looking for a Full Time Customer Account Manager responsible for designing, delivering, and driving the implementation of RSA America's Customer Ecommerce presence. The Customer Account Manager will rely on close collaboration with the internal team members to ensure that the ecommerce website is delivering an optimum experience for customers. Requirements: The Customer Account Manager must be self-driven with a positive attitude and a strong interest in providing Customer Support. * Responsible for implementation of potential customers' ecommerce site setups * Implement and review new ecommerce site launches, product updates, site refreshes, promotions, etc. * Some experience with design tools including Canvas and Adobe Photoshop * Some experience creating website assets such as banners and image tiles * Portfolio demonstrating website design work particularly in e-commerce * Building landing pages in HTML/CSS is a plus Customer Training/Support * Conduct thorough QA of site content to ensure a high-quality client experience across mobile and desktop. * Experience in marketing operations and workflows designed to support creative, campaign, trade, or other digital activities preferred. * Strong analytical and decision-making skills. * Strong communication skills, verbal and written. * Independent, digitally minded, multi-tasking, and goal oriented. * Time management, critical thinking, and problem-solving skills. * Ability to prioritize, multi-task and work with cross functional teams. * Entrepreneurial mind set. * This position is primarily located in the Chicago, IL area. Our diverse team strives for perfection, and you should feel comfortable working under minimal supervision. Benefits: We are proud to set industry standards in terms of pay and benefits. We offer a competitive base salary, plus the following incentives: * Health care incentives * Paid vacation * 401K You must have a passion to help rural America's Independent Grocers! If you are a go-getter with an entrepreneurial mindset and passionate to work with highly energetic team of entrepreneurs, this is the right place for you! Job Type: Full-time Pay: From $45,000.00 per year Benefits: * 401(k) * 401(k) matching * Paid time off Ability to commute/relocate: * Inverness, IL: Reliably commute or planning to relocate before starting work (Required) Work Location: In person