Now Hiring - Shelter Insurance - Customer Service/Sales Representative in Knoxville, TN

Full description of the position

Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. This is an excellent opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer service. Responsibilities: - Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner - Assist customers with product information, and issue resolution - Maintain accurate customer records and update information as needed - Collaborate with other departments to resolve customer issues and escalate when necessary - Provide product recommendations and assist with upselling opportunities - Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues - Handle customer complaints with empathy and professionalism - Perform data entry tasks to update customer information in the system Experience: - Previous experience in a customer service role is preferred but not required - Excellent communication skills, both verbal and written, in English - Ability to analyze customer needs and provide appropriate solutions - Bilingual skills in Spanish is a plus - Proficient in data entry and navigating computer systems - Strong phone etiquette and active listening skills We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you have a passion for delivering exceptional customer service we would love to hear from you! Job Type: Full-time Pay: $17.00 per hour Expected hours: No more than 30 per week Benefits: * On-the-job training * Paid time off Work Location: In person