Now Hiring - Ellis Music Company - Institutional Accounts Manager in Bethel, VT

Full description of the position

Ellis Music Company is a family music store specializing in school music instrument rentals, sales, and repairs throughout Vermont and New Hampshire. We are seeking a friendly, dependable professional to handle school instrument rentals and billing of institutional accounts, to act as a liaison between schools and our account representatives, and to interact with customers. Key Responsibilities * School Instrument Rentals - Process requests for school instrument rentals, ensuring proper documentation and clear communication regarding responsibilities. Work with warehouse staff and educational representatives to provide timely delivery of rentals. Schedule returns of instruments rented by schools (in collaboration with educational representatives). * Management of Institutional Accounts - Establish and maintain close working relationships with school business office personnel and other relevant contacts. Track school purchase orders. Bill schools for instrument rentals. Ensure timely payment of all invoices by schools and other open accounts. Follow up on orders, repairs, returns, and billing issues involving school/institutional accounts. * Customer Interaction & Sales - Answer telephone and email inquiries promptly and professionally. Assist customers with rentals, purchases, financing, and service scheduling. Recommend products, explain features, and promote rental programs. What We 're Looking For * Excellent written and verbal communication with proper customer etiquette. * Strong organization, multitasking, and attention to detail. * Computer literacy and the ability to quickly become proficient with the store's point of sale software. * Ability to work independently and as part of a team. * Retail sales experience a plus. What We Offer * Pay range: $20-24/hr, commensurate with experience * 100% employer-paid individual health insurance premium * Paid holidays & time off * SEPIRA retirement plan Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: * Health insurance * Paid time off * Retirement plan Application Question(s): * Please write an introductory note telling us a bit about yourself, why you are interested in working for Ellis Music, and what experiences qualify you for this position. Work Location: In person