Now Hiring - Arthrex Pittsburgh - Professional Services Sales Optimization Specialist in Carnegie, PA

Full description of the position

About Us Recognized as a #1 Top Workplace by the Pittsburgh Post-Gazette, Arthrex Pittsburgh (formerly Mid-Atlantic Surgical Systems) is a leading regional agency representing Arthrex, a global leader in minimally invasive orthopedic and surgical technology. Serving Western Pennsylvania, Eastern Ohio, West Virginia, Western Maryland, and Eastern Kentucky, Arthrex Pittsburgh is committed to delivering innovative solutions, operational excellence, and best-in-class support to healthcare professionals and internal teams alike. Position Summary The Sales Optimization Specialist strengthens execution, reporting, and efficiency across the sales organization. This role manages the systems, processes, and analytics that support sales performance, territory planning, and forecasting. The specialist works closely with sales leadership and representatives to ensure visibility into activity, pipeline, results, and opportunities to improve. Key Responsibilities S*ales Reporting & Analysis * Generate weekly, monthly, and quarterly performance reporting * Provide insights that help leadership prioritize accounts, opportunities, and risk * Support forecasting, territory goal setting, and scorecard reviews Sales Enablement & Process Improvement * Improve workflows for follow-up, capital quoting, pricing submission, and proposal creation * Support launch plans for new products and categories * Partner with leadership to identify inefficiencies and build repeatable processes * Serve as a key liaison between Sales and Operations, ensuring alignment, efficiency, and clear communication across departments * Build and maintain strong, trust-based relationships with more than 80 orthopedic sales representatives across multiple territories Administrative and Project Ownership * Support sales meetings, business reviews, and performance tracking * Assist in onboarding new reps with process training and tool access * Lead the end-to-end creation of proposals for hospitals and ambulatory surgical centers purchasing orthopedic equipment and surgical products * Conduct interviews and assist in evaluating candidates for sales representative roles to ensure strong cultural and performance fit. * Assist with new hire onboarding and execute quarterly performance evaluations for new hires * Assist upper management with pre.paring presentations utilized for internal and external purposes * Plan, organize, and execute the company's annual sales meeting, including logistics, content development, and leadership coordination CRM and Data Management * Maintain CRM accuracy, data quality, and compliance standards * Build dashboards and reporting views that reflect performance, pipeline, and surgeon trends * Standardize entry requirements and train sales reps on CRM usage * Leverage Salesforce extensively to report on data, track performance metrics, and streamline reporting processes * Analyze sales and operational data to identify trends and guide leadership decisions Qualifications * 3+ years in sales operations, analytics, enablement, or medical device support roles * Strong analytical skills and comfort with Excel, ChatGPT, and CRM platforms * Ability to communicate data clearly and partner with leadership * Strong sense of accuracy, detail, and ownership * Proven ability to manage complex priorities across multiple stakeholders * Highly organized, detail-oriented, and comfortable in a fast-moving environment * Demonstrated ability to follow through and work independently * Ability to thrive in a relationship-driven, high-accountability culture where follow-through and attention to detail are essential This role is best suited for someone who * Takes pride in follow-through and execution * Enjoys owning systems and making them better * Is comfortable working across teams and personalities * Wants to be a behind-the-scenes force multiplier for a high-performing sales organization