Now Hiring - Renewal by Andersen of Washington - Call Center Agent - Renton in Seattle, WA

Full description of the position

Are You a Master of Conversation? Be the "Voice of Renewal by Andersen"! The Vibe: Are you a listener? A problem solver? A rapport builder? We aren't just looking for someone to answer phones; we are looking for a Champion of Culture who loves to delight customers. As our newest Call Center Agent , you will provide a world-class homeowner experience while setting high-quality appointments for our sales team. You will act as the true "Voice of Renewal by Andersen," using your charm and skills to listen to needs and provide a consultative experience. What You 'll Be Doing: * Building Connections: You will actively listen to homeowners, identify their needs, and build immediate rapport. * Setting the Stage: You'll be the first step in the sales process, overcoming objections and setting appointments for our Outside Sales Team. * Crushing Goals: You'll aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour. * Mastering the Script: You'll use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better. * Filling the Calendar: You will act as a calendar wizard, aiming to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories. What Success Looks Like: We love to celebrate wins! Here is how you'll shine: * The Closer: Achieving a minimum 77% Demo Rate. * The Connector: Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!). * The Go-Getter: Spending no less than 28% of your time strictly "On Call" with leads. * Who You Are: * A Communicator: You have excellent written and verbal skills and can speak with tact and enthusiasm. * A Teammate: You support a culture of celebration, equity, inclusion, and diversity. * Ethical & Honest: You value fairness and integrity in the workplace. * Tech Savvy: You can type, document call details clearly, and navigate computer systems with ease. The Nitty-Gritty (Requirements): * Must be able to sit, stand, walk, and use hands for extended periods. * Must be able to lift up to 30 pounds. * Must be willing to practice scripts and role-play to perfect your craft. * What We Offer:* We believe in taking care of the people who take care of our customers. * Medical, dental, and vision insurance * Life and Accidental Death & Dismemberment (AD&D) Insurance * Disability Insurance * Identity Theft Protection * Flexible Spending Accounts (FSA) * Employee Assistance Program (EAP) * 401K * PTO / Sick Time * 8 Paid Holidays plus 1 Flex Holiday * Discount on our windows and doors * Employee discounts on travel, apparel, electronics, restaurants and more! Ready to start the conversation? Apply today and help us build something great! #MARKETING