Now Hiring - Marshall Cleaning Service - Professional Services Customer Service & Sales Agent in Knoxville, TN

Full description of the position

Benefits: * Dental insurance * Paid time off * Vision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. Job Type: Full-time Responsibilities: * Maintaining a positive, empathetic and professional attitude toward customers at all times * Assist in the sales process and respond to various lead generators quickly and efficiently * Communicate with prospective and current clients, with needed information, in a timely manner * Know our services offered and pricing structure extremely well to be able to answer questions * STRONG emphasis on outbound warm calls * Process and schedule service requests in a timely fashion according to company policy * Ensure customer satisfaction and provide professional customer support. * Keeping records of customer interactions, transactions, comments and complaints. * Communicate with technicians on a regular basis and oversee route schedules for specific services. * Providing feedback on the efficiency of the customer service process and make necessary adjustments. * General administrative tasks as needed. Network with clients and other professionals to build sales for your specific service. * Other duties as assigned Education: * High school diploma or general education degree (GED) required. Experience: * 1-2 years clerical/administrative experience (preferred) * Inside sales or call center sales experience (required) with ability to \"close\" the sale. * Data entry experience * Excellent verbal and written communication skills * Familiarity in Microsoft Office applications including Word, Excel, Outlook * Familiarity with web-based applications and apps Other Requirements: * 18 years or older * Must have a valid driver's license * Be on time, reliable and consistent * Follow MCS policies and procedures * Work in a team environment (TEAM - Together everyone achieves more) Preferred Skills: * High level of professionalism and confidentiality * Ability to stay calm when customers are stressed or upset * Ability to be flexible given a dynamic and fast-paced work environment * Time management skills including prioritization of multiple tasks and planning techniques * Comfortable using computers - Microsoft Office proficient * Experience working with customer support