Now Hiring - Accurate Paper Box - Professional Services Account Manager – Packaging Client Success / Retention in Knoxville, TN

Full description of the position

Benefits: * 401(k) * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Paid time off * Profit sharing * Relocation bonus * Signing bonus * Training & development * Vision insurance Company Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs. Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business. Responsibilities * Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives * Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands * Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time * Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job * Partner with sales, prepress, and operations to support product launches, price updates, or new project development * Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems * Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts * Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions People and Culture * Partner closely with the customer and internal teams to ensure strong alignment and responsiveness * Demonstrate empathy, reliability, and follow-through to build trust and rapport * Support a culture of accuracy, accountability, and continuous improvement * Help surface customer feedback and market intelligence to support company innovation and service offerings Critical Skills / Capabilities * Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships * Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience * Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios * Problem-Solving: Resolves account issues and anticipates challenges before they escalate * Detail-Oriented: Reviews orders, specs, and project details with precision * Time Management: Juggles recurring tasks and urgent requests with efficiency * Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction * Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools Experience * Required: +5 years of experience in account management or customer service in a B2B manufacturing environment * Preferred: Experience in folding carton, corrugated, or related paperboard packaging Education * Required: Bachelor's degree in Business, Communications, Packaging Science or a related field OR combination of education and experience Benefits/Perks * Salary / Bonus Eligible * Health, Dental, Vision, 401(k) * Career Advancement * Supportive, family-oriented team culture