Now Hiring - Lopez Foods, Inc. - Sales Support Coordinator in Oklahoma City, OK

Full description of the position

Key Responsibilities Customer Service & Account Support * Responsible for managing Retail Link/Supplier One for the Great Value Walmart Sausage volume supplied by the company. * Process customer orders and confirmations accurately and on time, ensuring pricing, pack size, and delivery details match contract requirements. * Communicate proactively with customers about order status, shipping updates, or delays. Provide internal updates as needed. * Support the onboarding of new customers, including setup in ERP systems and coordination with Sales and Operations. * Manage returns, credits, and quality claim documentation in partnership with the Quality and Finance teams. * Assist with Inventory Management of all Great Value sausage items at Lopez Dorada locations and if necessary in the Retail Link system. Internal Coordination & Communication * Act as the liaison between Sales, Scheduling, Operations, Logistics, and Finance to ensure smooth order execution. * Possibly participate in routine production or logistics calls to represent customer needs. * Ensure accurate and timely data entry into the Lopez Dorada ERP systems. * Help track and resolve any discrepancies related to product availability, pricing, or transportation. * Escalate customer or order concerns proactively to the Sales Manager or Director. Reporting & Administrative Tasks * Maintain and update customer order logs, reports, and dashboards. * Support the need for customer-facing documentation such as shipping confirmations, invoices, or certificates of analysis. Work with the correct departments at Lopez Dorada to fulfill these requests. * Compile and summarize order accuracy, on-time performance, and fill-rate data for monthly reports, specifically the OTIF and SQEP reports for Walmart. * Assist with internal audits and compliance reviews as required by customer or company standards. * Assist in developing an SOP for Retail Link/Supplier One software tool for Lopez Dorada team members. * Assist in the onboarding / training of new Sales or Customer Service team members with expected growth of the department. Continuous Improvement & Customer Experience * Capture and document customer feedback to identify service improvement opportunities. * Support the rollout of process enhancements or system upgrades. * Promote teamwork, accountability, and a solutions-oriented approach to every customer issue. * Participate in cross-functional meetings to review key customer performance metrics and service levels. Qualifications * High School diploma required; Associate's or Bachelor's degree preferred in Business, Communications, or related field preferred. * 2+ years of experience in customer service, logistics coordination, or sales support (manufacturing or food industry experience a plus). * Excellent written and verbal communication skills. * Strong attention to detail and ability to manage multiple priorities. * Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with ERP or CRM systems. * Ability to work both independently and as part of a collaborative team. * Bilingual (English/Spanish) preferred. Key Competencies * Customer Focus - Demonstrates urgency and responsiveness to client needs. * Collaboration - Works cross-functionally and communicates effectively. * Organization - Balances multiple priorities with accuracy. * Problem Solving - Anticipates issues and resolves proactively. * Professionalism - Represents Lopez Dorada Foods with integrity and service excellence.