Now Hiring - OpTech - Account Management in Plymouth, MI

Full description of the position

Great employment opportunity for a seasoned Account Manager - Plymouth, MI Key functions: * Managing customer portfolios * Resolving services issues * Driving performance with direct client interactions. Job Summary: The Account Manager is responsible for managing key customer relationships, ensuring service excellence, and identifying opportunities for growth and operational improvement. This role involves proactive communication, cross-functional collaboration, and hands-on problem-solving to meet customer expectations and drive results. Account Managers act as the primary point of contact for customers, working closely with internal and external partners to deliver high-quality logistics solutions. A strong knowledge of car hauling transportation and logistics operations, including working with OEMs, auctions, and dealer networks, is required. Customer Relationship Management: * Build and maintain strong customer relationships to ensure satisfaction and retention. * Serve as the primary liaison between customers and third-party broker networks for effective communication and issue resolution. Cross-Functional Collaboration: * Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements. * Collaborate with claims management personnel to resolve issues efficiently. Revenue Growth and Profitability: * Identify opportunities to grow revenues and improve profitability. * Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability. Quality and Performance Management: * Investigate quality issues and discrepancies, suggest corrective actions, and work with stakeholders to resolve them. * Review customer KPI reports and address any areas of concern. Pricing and Bids: * Enter RFQ opportunities into Salesforce and manage the bid process. * Coordinate with the Pricing team for spot buys and special move requests. * Follow up on bid status and ensure all opportunities are logged accurately. * Lead the preparation and delivery of Quarterly Business Reviews (QBRs), gathering performance data, identifying trends, and creating presentations to highlight value delivered and opportunities for improvement. Inventory Management: * Conduct daily reviews of on-hold inventory, dwell times, and ground counts. * Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy. Customer Meetings: * Lead and schedule regular meetings with customers, preparing agendas and action plans. * Collaborate with operations and regional managers to address delays and provide solutions. * Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary. Communication: * Internal: Proactively communicate urgent issues and provide weekly updates on account status. * Customer: Maintain proactive communication with customers, acknowledging inquiries and ensuring timely follow-ups. Skills and Qualifications: * Customer Service Orientation: Passion for exceptional service and long-term relationship building. * Communication Skills: Effective oral and written communication with diverse stakeholders. * Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks simultaneously. * Analytical Skills: Strong problem-solving skills, with the ability to evaluate alternatives and make informed decisions. * Technical Proficiency: Proficient in Microsoft Office (Excel) and routing or dispatching systems. * Experience: A college degree or five years of customer service experience, preferably in transportation, logistics, or carrier management. Experience in the remarketed automotive industry is a plus. Why Join Us? * Dynamic Work Environment: Thrive in a fast-paced, innovative team focused on collaboration and continuous improvement. * Career Growth: Access to opportunities for professional development and career advancement Pay: $80,000.00 - $90,000.00 per year Work Location: In person