Now Hiring - Riley Sales, Inc. - Technical Service Advisor in Plymouth Meeting, PA

Full description of the position

Residential HVAC Technical Service Advisor (TSA) Location: Philadelphia Region Type: Full-Time

Position Summary

The Residential HVAC Technical Service Advisor (TSA) provides technical support and training to residential HVAC contractors and internal sales teams. This role serves as a technical expert on residential HVAC equipment, installation best practices, troubleshooting, and warranty support, helping contractors resolve field issues and improve system performance.

Key Responsibilities

• Provide phone, counter, and field technical support for residential HVAC equipment including furnaces, air conditioners, heat pumps, air handlers, ductless systems, and thermostats
• Assist contractors with diagnostics, startup issues, error codes, airflow, refrigerant charging, and electrical troubleshooting
• Support proper installation, setup, and commissioning per manufacturer requirements
• Assit with technical training for contractors and internal teams
• Assist with residential warranty troubleshooting and documentation
• Support sales teams with equipment selection, applications, and accessory recommendations
• Serve as a liaison between contractors and manufacturers for technical issues

Required Qualifications

• 3+ years of residential HVAC field experience
• Strong troubleshooting skills in electrical, airflow, and refrigeration systems
• EPA 608 Certification
• Ability to read wiring diagrams and technical manuals
• Strong communication and customer service skills

Preferred Qualifications

• NATE Certification
• Experience with variable-speed, inverter, or communicating systems
• Prior distributor, manufacturer, or technical support experience Physical &

Work Environment

• Branch, training room, and light commercial & residential job-site support
• Ability to lift up to 50 lbs.
• Local travel as needed Why Join Us
• Stable distributor environment
• No on-call or overnight service work
• Opportunity to train, mentor, and support contractors
• Competitive pay and benefits Pay: $65,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance Work Location: In person