Now Hiring - Binyod LLC - Technical Account Manager (TAM) – Solutions Architect and AM in Houston, TX

Full description of the position

Benefits: * Bonus based on performance * Competitive salary * Paid time off * Training & development Position Summary* The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends: * 50% Technical Design / Pre-Sales Engineering * 30% Account Management / Client Retention * 20% Solution Selling / Deal Development The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support. Key Responsibilities* I. Technical Solution Architecture (50%) * Conduct walkthroughs and technical assessments * Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance * Prepare scopes of work, risers, BOMs, diagrams * Standardize classroom AV and security packages * Support RFP responses Work with operations on design handoff and feasibility * II. Account Ownership (30%) * Serve as the single point of contact for assigned accounts * Maintain long-term relationships with IT directors, principals, and facilities teams * Conduct quarterly reviews, check-ins, and site evaluations * Track project progress and coordinate resolutions (non-technical) Ensure client satisfaction and build trust * III. Solution Selling (20%) * Identify new needs, expansions, and upgrades * Present solutions in clear, simple language * Assist with pricing, proposals, and technical quoting * Influence decision-making with expert-level knowledge Drive revenue from assigned accounts * Ideal Candidate Profile* This hybrid role requires: Strong technical background * AV systems * Structured cabling * Surveillance and access control * Networking principles TIA/BICSI standards * Strong client-facing soft skills * Presenting * Documenting * Managing expectations * Negotiating Educating school staff * Experience in one of these roles: * Lead Technician ready for a commercial-facing role * Pre-Sales Engineer wanting account ownership * Solutions Architect wanting more client engagement Technical Account Manager from an AV/security integrator * KPIs* * Accuracy of designs * Account retention * Revenue growth from existing accounts * Customer satisfaction (CSAT) * Low rate of change orders Pipeline won with TAM involvement * Compensation Strategy (Competitive for Houston Market)* Base Salary - competitive base salary based on depending on certifications + experience Commission - Tiered commission structure based on Gross Profit