Now Hiring - CornerStone Staffing Inc. - Accounts Representative in Fort Worth, TX

Full description of the position

A Top-Rated Auto Finance Company is Hiring! Bilingual Collections / Call Center Candidates Needed (English/Spanish) Start a Career with a Company that Invests in YOU! If you're looking to grow your skills in collections, account servicing, and customer resolution, this is a great foot-in-the-door opportunity with a rapidly growing finance company. Job Title : Account Representative (Collections / Customer Resolution) Duration : Temp-to-Perm Opportunity Pay : $15.00-$16.50/hr (based on experience) Once Hired Perm , You'll Receive: Monthly Bonus Opportunities: $300-$500 per month Overtime Available Career Growth + Multiple Promotion Paths in a fast-growing company Schedule (Must Be Flexible): 8-hour shift between 7:00 AM - 10:00 PM (start times: 7am, 8am, 9am or 1pm) Must be flexible to work up to 2 Saturdays per month Location: Fort Worth, TX 76137 (Onsite) Job Description: As an Account Representative, you will support customers with past-due auto accounts by identifying the cause of delinquency and working toward resolution through negotiation, payment plans, and payment alternatives. This is a high- energy, high-volume call center environment with both inbound and outbound calls. Key Responsibilities: Handle early-stage and delinquent account collections Contact customers to collect payments and resolve account issues Negotiate payment arrangements and create solutions to bring accounts current Manage heavy outbound calling with inbound support as needed Communicate professionally via phone, email, and chat Complete timely follow-ups to meet account goals and compliance standards Document all interactions accurately and thoroughly Perform skip tracing to locate and contact customers Job Requirements: High School Diploma or GED 1+ year of recent customer service experience (collections preferred) Strong backgrounds may include: collections/accounts receivable, call center, retail, food service, healthcare/medical customer service Comfortable working in a fast-paced, high-volume call center Strong communication skills (written + verbal) Bilingual English/Spanish REQUIRED Ability to remain professional and solution-focused during difficult calls LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: [please apply online] FW123 FW123