Now Hiring - Hawaiian Telcom Holdco, Inc. - Business Sales Architect IV in Honolulu, HI

Full description of the position

Job Purpose*: This role plays a critical role in driving business growth for Hawaiian Telcom business customers by leveraging your technical expertise to align customer needs with innovative technology solutions. Reporting to Manager - Sales Architects, Sales Architects play a key role in pre-sales activities, collaborating with clients to understand their requirements and crafting compelling solutions that drive positive business outcomes. The position requires a blend of technical proficiency, strategic thinking, and effective communication skills to successfully position and sell the company's technology offerings. Essential Functions: * Solution Design and Architecture * * Collaborate with clients to understand their business challenges and goals. * Design and present technology solutions that align with customer needs, ensuring a seamless integration with existing systems. * Work closely with the technical team to translate customer requirements into actionable plans. * Sales Support * * Act as a technical liaison between the sales team and customers, providing insights into the feasibility and benefits of proposed solutions. * Support the development of sales proposals and technical documentation. * Assist in the preparation and delivery of product demonstrations. * Customer Needs Assessment * * Conduct in-depth assessments of customer needs, ensuring a thorough understanding of their objectives and pain points. * Collaborate with the sales and product teams to tailor solutions that address specific customer requirements. * Technical Leadership * * Stay informed about the company's technology stack and updates. * Provide technical guidance to the sales team, ensuring a deep understanding of the technical aspects of the products and services offered. * Project Coordination * * Work closely with project managers and delivery teams to ensure a smooth transition from sales to implementation. * Provide ongoing support to customers during the post-sales phase Relevant Work Experience: Minimum of 12 years of experience in roles such as Sales Engineer, Solutions Architect, or a similar position, with a focus on supporting customer needs and outcomes using company technologies. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Certifications, Accreditations, Licenses: * Relevant certifications in the Hawaiian Telcom's technology stack. * Sales or technical certifications in related fields. Special Knowledge, Skills and Abilities: * Technical Skills: * * Proficiency in system design, cloud computing, architectural frameworks, security and networking technologies that include Cisco, Palo Alto, Arista, Fortinet, EMC, and other prevailing customer hardware. * In-depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud). * Familiarity with programming languages, databases, and enterprise IT infrastructure. * Networking Expertise: * * Extensive experience in designing and implementing network solutions for large-scale environments. * Knowledge of network protocols (TCP/IP, DNS, DHCP), security, and performance optimization. * Certifications: CCIE, CCNP, JNCIP, or equivalent. * Sales and Customer Focus: * * Proven experience in a customer-facing technical role, understanding and addressing customer needs through technology solutions. * Ability to effectively communicate the value proposition of company technologies to clients. * Communication Skills: * * Excellent written and verbal communication skills. * Ability to convey technical concepts to both technical and non-technical stakeholders. * Leadership Skills: * * Proven leadership and collaboration skills. * Strong problem-solving and strategic thinking abilities. Supervisory Responsibility: This position does not have any supervisory responsibilities Additional Details : We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out [please apply online] e