Now Hiring - Arrowaste, Inc. - Commercial Accounts Coordinator in Jenison, MI

Full description of the position

Start Date : Upon Availability Full Time Status | Hourly Pay with Full Benefits | 401k plan with company match Job Description: As a Route Commercial Accounts Coordinator you will be joining a family-owned company that has been in business for 25 years and is one of the largest full- service waste and recycling companies in Western Michigan. This position is vital to our company's image in professionalism and excellence; and is crucial to our long-term success. Working with our current sales team, you will be a valued team member creating and maintaining long-term business relationships with new and existing customers. We are seeking a motivated and professional Commercial Customer Service & Sales Support Specialist to help grow and maintain our waste and recycling services for commercial customers. This role works closely with our Sales team and plays a vital part in delivering excellent customer service while supporting the day-to-day administrative and billing functions of the business. This position is key to our company's reputation for professionalism and long-term success in the solid waste and recycling industry. Working Skills/Responsibilities: * Provide exceptional customer service via phone, including billing questions and general inquiries * Support commercial and roll-off service calls * Set up new accounts, process service changes, and handle account cancellations * Maintain and update the Monthly Sales Report and generate reports for the Sales team * Billing occurs on the first of each month, including printing, sorting, and mailing/emailing invoices * Manage service agreements and send customer contracts * Maintain accurate and organized customer files * Process commercial customer payments Qualifications: * Proficiency with Microsoft Office, including basic Excel and Word * Strong computer skills and comfort working with office software * Excellent verbal and written communication skills * Self-motivated with a positive, outgoing, and professional demeanor * Strong attention to detail and organizational skills * Ability to work independently as well as collaboratively in a team environment * Ability to adapt and learn new tasks quickly * Comfortable multitasking and working in a fast-paced office setting Compensation: * Full Time Status, Hourly Pay * Full medical benefits available including dental and vision coverage options * 401 (k) plan with generous company match Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Dispatching: 1 year (Preferred) * Customer Service: 1 year (Preferred) Work Location: In person