Now Hiring - Wollborg Michelson Recruiting - Account Service Representative in Alpharetta, GA

Full description of the position

Associate Account Services Coordinator Job Summary The Associate Account Services Coordinator supports account management activities by maintaining accurate benefit configurations, responding to client inquiries, and assisting with documentation, reporting, and open enrollment processes. This role requires a high level of attention to detail, strong communication skills, and the ability to work collaboratively across internal teams. Responsibilities * Maintain a solid understanding of customer benefit structures, products, and plan designs to accurately process administrative and non-rated changes to existing business. * Request and compile information and benefit highlight summaries related to clients. * Collaborate with internal departments to gather data for presentations and reports related to client inquiries or issues. * Research and resolve client issues using established systems and workflows, and communicate resolutions to the appropriate parties. * Interpret and summarize information from internal departments in a clear and concise manner for external customers. * Support open enrollment meetings and occasionally deliver presentations through in-person and virtual formats. * Assist with special projects and other assigned responsibilities. * Route proposals to account executives and enter data into internal databases and logs. * Develop presentation materials, proposals, benefit highlights, contact sheets, and reports. * Respond to questions from brokers, groups, and employees. * Provide light telephone support as needed. * Conduct open enrollment determination reviews to verify member coverage status. Requirements * High school diploma or GED. * Secretarial or administrative experience; insurance or dental industry experience preferred. * Demonstrated high attention to detail and strong problem-solving abilities. * Excellent phone and customer service skills. * Strong knowledge and application of English grammar, including composition, editing, and proofreading. * Ability to type at least 50 words per minute. * Strong organization, time management, and multitasking skills. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Ability to interpret and respond to customer emails clearly and professionally. * Salesforce experience preferred. * Experience with medical or dental benefits preferred. Summary Qualification * Proven experience in roles requiring high attention to detail and accuracy. * Background in administrative support, customer service, or insurance-related functions. * Ability to determine member coverage status using defined criteria and processes. * Strong written and verbal communication skills, including proofreading and editing. * Comfortable working with multiple systems, databases, and productivity tools. Skill * High attention to detail and accuracy in reviewing and processing information. * Excellent proofreading, editing, and document review skills. * Strong organization and follow-through with the ability to manage multiple tasks. * Effective communication skills for interacting with internal teams and external customers. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Ability to interpret and respond to customer emails and inquiries professionally. * Experience with Salesforce or similar CRM tools (preferred). * Familiarity with medical or dental benefits administration (preferred). Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one 's employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one's right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status. Job Types: Full-time, Temporary Pay: From $20.69 per hour Work Location: Hybrid remote in Alpharetta, GA