Now Hiring - T&M Associates - Senior Client Portfolio Leader - Industrial in Philadelphia, PA

Full description of the position

We are seeking an ambitious, high-performing professional who thrives on building meaningful client relationships, driving business growth, and ensuring exceptional service delivery. This role combines strategic client management with proactive business development to expand T&M's presence across North America. The ideal candidate is both a trusted client advocate and a strategic partner--focused on retention, growth, and long-term success for both our clients and the company. T&M is headquartered in the Northeast region, with offices strategically located throughout the country. This position can be located in proximity to any of our regional offices - NJ, PA, OH or IN. Key Responsibilities: * Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience. * Retention & Growth: Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M's full suite of services. * Strategic Oversight : Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met. * Client Advocacy & Engagement: Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency. * Business Development: Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth. * KPI Management: Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals. * Strategic Planning: Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives. * Cross-Functional Collaboration: Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance). * Market & Industry Insight: Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations. Skills & Experience: * 15-20 years of private-sector experience in client management, business development, or sales, preferably within industrial or environmental sectors. * Proven success in maintaining and expanding long-term client relationships. * Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals. * Demonstrated ability to monitor and achieve key performance metrics. * Existing, verifiable relationships within industrial markets highly preferred. * Proficient in CRM tools, pipeline management, and performance reporting. * Willingness to travel regionally (including overnight) to meet with clients and attend industry events. T&M Associates is committed to pay transparency and equitable compensation practices in compliance with applicable laws, including the New Jersey Equal Pay Act. T&M estimates that the salary range for this position will fall between $160,000 and $192,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate's experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location. T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities -- all within a people-first, award-winning hybrid work environment. See more details about benefits here. If this sounds like a company you want to be part of then apply now! New Hires must have documents indicating they are eligible to work in the United States. EEO/AA Employer. For California based applicants, our CCPA-CRPA Privacy Notice can be found on our Careers page at [please apply online] LI-HYBRID