Now Hiring - REMAX Hawai'i - Professional Services Zillow Preferred Sales Manager in Honolulu, HI

Full description of the position

Important Note About This Role This is a newly created leadership position. While we are actively interviewing, we are not committed to hiring unless we find the right candidate. This role is performance-critical and will only be filled by someone who demonstrates the experience, leadership style, and results orientation required to build and scale this division successfully. Salary $50K base plus commission Location : Kahala Zillow Preferred Sales Manager -- Job Description Role Summary The Zillow Preferred Sales Manager leads multiple real estate sales teams within a high-velocity, performance-driven environment. They manage through Team Leads, set the operating rhythm, and are accountable for team-level funnel health and conversion outcomes. This is a full-time role with some nights and weekends to meet consumer availability; the Sales Manager is not an active producing agent and focuses on coaching, accountability, development, and recruiting. What You 'll Do Leadership, Coaching, and Accountability * Run daily coaching huddles with Team Leads and establish agent-level activity standards. * Build and enforce the operating rhythm: daily standup, weekly pipeline reviews, biweekly 1:1s, monthly performance retros, and quarterly business reviews; capture actions, owners, and due dates in writing. * Drive a culture of hustle, tenacity, and problem solving; recognize wins, address performance gaps quickly, and escalate patterns early. Pipeline, Performance, and Tooling * Own team funnel health: Answer Rate, Appointment Set, Met, Show, Offer, and Closed Conversion, using standardized definitions and dashboards in the Flex/Preferred reporting suite. * Enforce FUB discipline: every active connection has a correct stage, a dated next action, and clean notes; leverage smart lists and action plans to drive daily execution; audit and remediate gaps with Team Leads. * Ensure response standards on inbox connections (e.g., SMS within 15 minutes and call within 24 hours) with accurate logging in the PA app and FUB; review adherence weekly. * Promote appropriate use of Zillow tools like My Agent and enhanced Agent Profile to deepen client engagement and streamline follow-up. Recruiting, Onboarding, and Development * Continuously recruit and pipeline talent. * Implement a 30/60/90 ramp for new agents: product knowledge, scripts/objections, FUB workflows, and performance checkpoints tied to funnel metrics. Cross-Functional Collaboration * Partner closely with brokerage leadership and operations to align staffing, coverage, and compliance; coordinate with external counterparts where appropriate to remove friction and maintain program standards. Success Metrics (team-level, tracked in internal dashboards) * Answer Rate -- percent of unique live connection attempts successfully delivered to agents. * Appointment Set Rate -- percent of connections where an appointment is set (in-person or virtual). * Met With Rate -- percent of connections progressed to Met with Customer status. * Show Rate -- percent of connections progressed to Showing Homes status. * Offer Rate -- percent of connections progressed to Submitting Offers status. * Conversion to Close -- attainment to monthly and L6M logged transaction targets (team and sub-team). * Response SLAs (Inbox) -- SMS within 15 minutes and a call within 24 hours; accurate logging compliance. * CRM Hygiene -- real-time stage accuracy, next-action coverage, and utilization of smart lists/action plans. You 'll Succeed Here If You Have * 5+ years in real estate sales leadership (sales manager, team lead, or broker-side manager) with a track record improving funnel conversion and agent productivity at scale. * Sales coaching experience: daily accountability, daily motivation, daily skills development, and ongoing recruiting. * CRM expertise (Follow Up Boss strongly preferred) and a data-first approach to diagnosing funnel gaps and prescribing habits that move metrics. * Hustle, tenacity, and a self-motivated, solutions-first mindset; calm under pressure with clear, concise written and verbal communication. * Active real estate license; strong understanding of compliance, fair housing, and brokerage operations. Reporting Structure * Reports to: VP of Sales. * This role is a non-producing manager; exceptions require prior approval and clear separation from coaching/assignment decisions. Tools and Systems * Follow Up Boss (smart lists, stages, action plans, reporting), Zillow Premier Agent app, My Agent, enhanced Agent Profile, and Ylopo. Work Schedule and Environment * Full-time, primarily business hours with flexibility for evenings/weekends to support client and team needs; may sit within or alongside a brokerage and can oversee multiple teams with Team Leads reporting in. About REMAX Hawai'i: Celebrating over 21 years of excellence, REMAX Hawai'i has grown from a small Kaimuki office to six locations across Oahu and Maui, including Kahala, Kailua, Kakaako, Haleiwa, Kapolei, and Wailuku. With over 200 agents and staff, we've been voted Honolulu's Best Real Estate Firm for 15 years. REMAX Hawai'i is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. (C) 2026 REMAX Hawai'i. All rights reserved. An Independently Owned and Operated Franchise. Job Type: Full-time Pay: From $50,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Education: * High school or equivalent (Required) Work Location: In person