Now Hiring - AutoLead, Inc. - BDC Representative | Automotive in Bloomfield Hills, MI

Full description of the position

BDC Representative (Automotive) -- Hybrid (Bloomfield Hills, MI) AutoLead supports metro Detroit dealerships with software, marketing, and BDC services. We're hiring a Customer Outreach / BDC Specialist to contact customers (internet shoppers and lease/retention customers), complete scheduled follow-up tasks, and keep the CRM clean and current. This role is a great fit for someone who likes a structured day, clear expectations, and measurable goals --and is comfortable with high outbound call activity. What you'll do * Contact customers by phone/text/email (internet leads and/or retention/lease customers) * Follow an AutoLead-provided schedule/cadence (multiple touches--no "one attempt and done") * Support dealership sales teams by completing assigned lead tasks and documenting outcomes * Use CRM software daily to update notes, dispositions, next steps, and follow-up dates * Maintain high activity including 100+ outbound calls/day (plus texts/emails) What success looks like (first 30-90 days) * Consistent, professional outreach and follow-up that matches the provided cadence * Clean CRM hygiene: every customer has a clear status, notes, and next step * Tasks completed on time with accurate documentation and strong handoffs to the dealer team * Confident communication that builds trust--even when customers aren't ready yet Requirements (must-have) * Previous dealership experience in BDC, sales, or service * Strong computer skills and comfort working in a CRM all day * Comfortable making 100+ calls/day and working through a high-volume queue * Strong written and verbal communication (professional, clear, courteous) * Highly organized and able to follow direction and process consistently Helpful experience (any of the below) * Dealership BDC / internet department * Automotive sales or customer service * Lease renewal / retention / follow-up work * Any role involving lead management, outbound contact, or CRM-based follow-up Schedule & role type * Full-time and part-time positions available * Hybrid role based in Bloomfield Hills, MI (Hours determined by position. Position ours range from 35-45 hours a week. Possible rotating Saturdays, depending on position hired) Benefits * Competitive pay * Hybrid remote position * Long-term opportunity with a stable local company supporting top dealerships * Paid Holidays To apply: Please send your resume and include short answers to: * What hours are you available? * What CRM(s) or sales tools have you used (if any)? * Are you comfortable making 100+ calls/day? Job Types: Full-time, Part-time Pay: From $20.00 per hour Work Location: Hybrid remote in Bloomfield Hills, MI 48301