Now Hiring - Form Theory Pilates - Professional Services Studio Experience & Sales Manager in Fultondale, AL

Full description of the position

Form Theory is a boutique Pilates studio focused on thoughtful movement, meaningful client experience, and long-term relationships. We're looking for a Studio Experience & Sales Manager to lead our front-of-house operations, guide membership conversations, and help shape a studio environment people genuinely love returning to. This is not a front desk role. This is a leadership position with ownership over experience, systems, and sales. About the Role The Studio Experience & Sales Manager is the day-to-day heartbeat of the studio. You'll oversee the client journey from first inquiry to long-term membership, ensure smooth daily operations, and uphold the standards that make Form Theory feel calm, welcoming, and well run. You'll balance people-facing hospitality with structured systems--ensuring the studio runs efficiently while every client feels supported and valued. Who You Are This role is ideal for someone who loves structure and people in equal measure. You: * Thrive in organized environments with clear standards * Enjoy building genuine relationships with clients * Are passionate about wellness, Pilates, and functional movement * Communicate with warmth, confidence, and professionalism * Take pride in ownership, follow-through, and consistency You care about how people feel when they walk in--and when they leave. Key Responsibilities * Own the client journey from inquiry to onboarding and retention * Lead thoughtful, consultative membership conversations * Oversee daily studio operations, scheduling, and front-of-house flow * Manage booking systems, memberships, freezes, and cancellations * Serve as the escalation point for client experience or billing concerns * Support and guide front desk staff (as applicable) * Maintain a polished, calm, and brand-aligned studio environment * Uphold studio standards, culture, and values Compensation & Benefits * $48,000 annual salary * Eligible for discretionary performance bonuses Bonuses are awarded at the Owner's discretion when the studio is performing well and are based on overall studio health, sustainability, and leadership contribution. Additional perks include: * Unlimited studio membership * Discounts on retail and workshops Priority access to events and special programming Qualifications * 2+ years in boutique fitness, wellness, hospitality, or service-based leadership * Strong communication and interpersonal skills * Comfortable with client-facing sales conversations * Highly organized and detail-oriented * Confident, reliable, and solutions-focused Pilates or movement experience is a plus, but not required. Why Form Theory Form Theory exists to create a studio experience rooted in care, clarity, and consistency--where people feel supported, confident, and capable in their bodies. We're building something thoughtful and sustainable, and this role plays a key part in shaping that experience and growing the community. Job Type: Full-time Pay: From $48,000.00 per year Benefits: * Employee discount * Paid time off Work Location: In person