Now Hiring - S&A Group - Professional Services Customer Telesales Support Agent (Hybrid) in Birmingham, AL

Full description of the position

Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction. At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customer service. What You'll Love About This Role: Purpose-Driven Impact : Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care. Stability & Growth: Join a well-established team with opportunities for career advancement, skill development, and personal growth. Supportive Team Environment : Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter. Comprehensive Training & Development: Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching. Recognition & Reward: Your dedication and hard work will not go unnoticed --outstanding performance is regularly recognized and celebrated. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and mail. * Provide accurate information on products, services, pricing, and other related details. * Assist clients with benefit placements, tracking, and resolving any issues or complaints. * Maintain and update customer records in our database as necessary. * Follow up with clients to ensure satisfaction and build strong, lasting relationships. * Work collaboratively with team members to ensure a smooth customer experience throughout the sales process. Qualifications: * 1-2 years of experience in customer support or a related field. * Exceptional communication skills, both verbal and written. * A demonstrated ability to manage customer inquiries with empathy, professionalism, and care. * Proficiency with customer support software and systems is essential. * Strong problem-solving abilities and attention to detail are a must.