Now Hiring - Charleston Rings - Professional Services Expert Guide (Consultative Sales) in Charleston, SC

Full description of the position

Job Opening: Full-Time Expert Guide- Custom Design Specialist + Retail Sales Associate Location: Charleston, SC (On-Site at Our Showroom on Rainbow Row) Average Compensation: $70K -$90K+ (including Base + Commission) This isn't just a sales role--it's a calling to guide people through one of the most meaningful decisions of their lives. As an Expert Guide at Charleston Rings, you'll bring vision to life through design, serve with grace and integrity, and represent the heart of a luxury brand built on purpose. If you have a gift for connection and a passion for beauty with meaning, you'll thrive here. The Expert Guide is a highly skilled professional who serves as both a trusted client advisor and an operational anchor within our luxury bridal and fine jewelry experience. This role operates 25% client-facing within our retail showroom and private consultation rooms, and 75% back-end, ensuring seamless communication, client care, and production coordination. About Charleston Rings We design Truly Exceptional custom engagement rings and in-store sales that reflect both artistry and intention. As the highest-rated jeweler in Charleston, we believe in a different kind of luxury--one rooted in care, integrity, and eternal significance. Our company is Faith-based, and our mission extends beyond diamonds. Our values shape everything we do. We actively support pro-life, anti-human trafficking, and faith-based initiatives. At Charleston Rings, our mission is to guide couples through one of the most meaningful decisions of their lives, ensuring that each ring is not only a reflection of their love story but a lasting symbol of the covenant they're making. Who This Role Is For This role is perfect for someone with a sharp eye for design and a natural talent for building trust with others. You're confident, clear, and personable --able to guide clients through meaningful decisions with both expertise and care. You're not just here to sell a ring--you're here to help create one of the most important symbols in someone's life. You take pride in delivering an elevated, personalized experience where every detail matters. If you're self-motivated, composed under pressure, and excited to grow as a trusted expert in a high-end, purpose-driven environment, we'd love to meet you. What You'll Do As an Expert Guide, you'll walk alongside customers through one of the most meaningful purchases of their lives--designing a custom engagement ring or selecting one that reflects their unique story. Your day-to-day will include: * Hosting warm, relationship-driven consultations in our showroom. * Helping and educating clients to choose the perfect stone (lab-grown) and style with clarity and care. * Collaborating with our design team to bring each ring concept to life. * Managing client relationships from first hello to final ring pickup--making sure no detail is missed and every person feels seen. You will manage ongoing client relationships through calling, texting, and video appointments, providing timely updates and support throughout the ring creation journey. * Sharing insights and ideas with our tight-knit team to keep improving our process, our product, and our people. * Warmly greeting and engaging clients, guiding customers through their selection process, and closing in-the-moment transactions while upholding Charleston Rings' high level of standards. * Serve as the operational liaison with our bench jeweler and industry vendors, ensuring accurate handoffs, production timelines, and flawless execution. * Maintain organized, detailed client files and project notes to ensure continuity and an elevated service experience. * Support the overall showroom environment, maintaining brand standards and contributing to a warm, luxury atmosphere. Our Values * Integrity * Self-Driven * Teamwork * Kindness * Sense of Urgency What You Bring to the Table * Experience in high-end retail, hospitality, or sales. * A consultative, not pushy sales style that builds trust. * Strong communication skills * A hunger to grow, learn, and contribute to a team that's building something meaningful. * Exceptional ability to create genuine, lasting client connections. * Strong time management and multi-tasking abilities, with comfort juggling multiple client projects simultaneously. * A proactive self-starter who thrives in a high-achieving, fast-paced environment. * Motivated, results-driven, and committed to delivering best-in-class service. * Comfortable working independently and collaboratively with internal makers and external vendors. Why You'll Love It Here * Faith-aligned mission: We're serious about doing business with purpose. * People-first culture: We care more about the person than the sale. * Incredible impact: You're not just selling rings--you're creating legacy * Beautiful space: Our new Charleston showroom is a peaceful, creative place to work and serve. * Supportive team environment: We have a tight-knit, values-driven team that encourages each other, celebrates wins, and grows together. How to Apply If this feels like a calling--not just a job--we'd love to hear from you. Please send the following to [please apply online] with the subject line: " This is the perfect job for me - Expert Guide" * Your resume * A cover letter sharing what draws you to Charleston Rings and how you live out our values * A short video (2-5 minutes) walking us through your background, how your values match with our values, and why you 're the right fit for this role. Job Type: Full-time Pay: $70,000.00 - $90,000.00 per year Work Location: In person