Now Hiring - Creative Employment Solutions, LLC - Professional Services Sales Development in Houston, TX

Full description of the position

This cold-calling marketing role involves proactively contacting prospects and customers by phone and written communication to promote products, answer inquiries, and guide them through the purchasing process. Representatives record interactions in Salesforce CRM, track leads, identify customer needs, recommend solutions, and facilitate sales or refer prospects to the appropriate sales team. They may also coordinate with internal teams to support order fulfillment and ensure customer satisfaction. Position Responsibilities * Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market * Make outbound cold calls and respond to inbound inquiries to promote products or services * Handle customer objections and provide solutions to close sales effectively * Conduct market research on end-user, reseller, and distribution partners * Identify customer needs and recommend appropriate solutions or products * Achieve or exceed daily and monthly sales targets * Build and maintain positive customer relationships through excellent communication and follow-up * Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems * Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction * Maintain product knowledge and stay updated on promotions, policies, and competitor offerings * Provide feedback to management on customer trends, objections, and opportunities for improvement * Manage time efficiently to maximize call volume and quality * Cold call to locate independent service companies * Contact distributors to gather end-user information * Assist lead in call log totals monthly * Main point of contact for independent servicers/end user requiring complex recall work * Perform additional projects/duties to support ongoing business needs. Nature & Scope * Work within well-defined instructions * Work under close supervision to perform assigned tasks Knowledge & Skills * Excellent customer service skills; interpersonal skills with ability to diffuse negative situations * Communication & Collaboration with team members and customers - ability to communicate ideas to instruct, inform, persuade, or motivate co-workers * Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations * High level of attention to detail and accuracy * Proficient in using CRM systems; Salesforce experience required * Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems * Effective organizational and time management skills * Ability to interpret and follow work instructions and company policies and procedures * Ability to apply good judgment, strong work ethic, and integrity on the job. Experience * 3-5 year's experience in an office environment in sales and/or customer service roles Education/Certification * High School Diploma/GED Job Type: Full-time Pay: $22.00 per hour Work Location: In person