Now Hiring - Malek Service Company - Live Sales Coach / HVAC Sales Advisor in Houston, TX

Full description of the position

POSITION SUMMARY You're not here to babysit jobs. You're here to drive revenue in real time. As a Live Sales Coach at Malek Service Company, you'll support our HVAC, Plumbing, and/or Generator teams on the ground--guiding them call by call, recommending strategy, and stepping in directly with the customer when needed. When our techs hit a roadblock, you're their go-to. Whether it's helping position a better solution, handling objections, or jumping on the phone to close the deal yourself--you're built for the moment. This role demands fast thinking, persuasive communication, and a hunger to win on every call. WHO WE ARE Malek Service Company is a performance-driven HVAC, Plumbing, and Electrical powerhouse. We don't hire warm bodies--we hire winners. Our mission is to elevate the home service experience while helping our team crush personal, professional, and financial goals. We've built a culture around integrity, discipline, and results. Around here, excuses die fast and potential gets rewarded. If that fires you up--you'll love it here. WHAT YOU'LL DO * Coach service technicians in real time on HVAC calls * Monitor job flow and help techs maximize opportunity and convert high * Get on the phone with homeowners to support technicians and deliver solutions directly * Assist with presenting options, estimates, financing, and objection handling * Communicate with dispatch, CSR, and install teams to keep jobs moving * Review tickets, job notes, and status to catch gaps before they cost us revenue * Track sales KPIs and make proactive plays to improve close rates and average tickets * Help build out scripting, objection handling, and performance tools for the field WHAT YOU BRING * Experience in plumbing, HVAC, or generator services OR strong sales background * A coach's mindset--you can guide, influence, and get people to level up fast * Confident speaking with customers and closing deals over the phone or video * High urgency, high discipline, and high standards--you don't tolerate dropped balls * Fluent in sales psychology, customer communication, and call conversion strategies * Experience using CRMs and scheduling platforms like ServiceTitan a plus * Comfortable in a fast-paced, constantly moving environment WORK SCHEDULE * Monday-Friday in office * Some travel required between Houston and Bryan-College Station offices * On-call rotation (remote/WFH) for evening and weekend coverage * Requires flexibility and real-time availability when on shift PHYSICAL + TECH REQUIREMENTS * Sit, stand, walk throughout the day * Light lifting (up to 25 lbs) occasionally * Able to use phone, iPad, computer, and CRM tools with speed and accuracy * Must pass drug and background screening COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Malek Service Company recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions. This isn 't a passive role. This is a performance seat. You 'll be the difference between average tickets and top-tier wins. If you're ready to step up, take ownership, and help the team close at an elite level, we want you in the room. Job Type: Full-time Pay: $100,000.00 - $200,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Paid training * Parental leave * Referral program * Vision insurance Experience: * HVAC Sales: 2 years (Preferred) Ability to Commute: * Houston, TX 77041 (Required) Work Location: In person