Now Hiring - Weller Truck Parts - Sales Operations Specialist – Truck Transmissions & Differentials (On-Site) in Kent, WA

Full description of the position

Job Summary: The Sales Operations Specialist is responsible for delivering exceptional customer service by assisting customers both in person and over the phone, addressing inquiries, and recommending appropriate products. They will accurately process orders, quotes, and sales transactions, while managing inventory, maintaining product knowledge, and ensuring a clean and organized workspace. The role involves resolving customer concerns, collaborating with other departments, and ensuring timely order fulfillment. In addition to sales responsibilities, this position includes operating a forklift to pull inventory, loading and unloading trailers, and using hand and pneumatic tools to replace and change components on inventory. Strong communication skills, a positive attitude, and attention to detail are key to building customer trust and loyalty. The position also requires adherence to health and safety guidelines and regular attendance. Other duties may be assigned to support the sales team and enhance the customer experience. Who We Are: Weller Truck Parts began its history in Muskegon, Michigan in 1928 when Harry Weller, a small body shop owner, found value in recycled parts for the auto industry. The small business thrived so much that in 1949, Harry moved Weller Truck Parts to nearby Grand Rapids, MI. Since that time, Weller Truck Parts has continued to grow under the direction of the Weller family. In 2014, Weller became a member of the Jasper Holding family of companies and a 100% Associate Owned ESOP. Today, Weller continues to grow and out-service the competition by providing an engineered solution for efficient and cost- effective repair, removing the otherwise defunct units and parts from the path to a landfill. What are you looking for? Are you looking for a company that recognizes and rewards your contributions to the companys success through both promotional opportunities and financial contributions to your future retirement? If so, Weller Truck Parts may be the opportunity you are looking for. Weller Truck Parts makes it a priority to promote from within as much as possible. You should also know that Weller Truck Parts is a stable and growing company with associates that are passionate about working together to grow their future. Weller is 100% Associate Owned, which means that as an associate owner you will own stock in a financially successful and growth-oriented company through the Employee Stock Ownership Plan (ESOP). Where many companies miss the mark, Weller hits a home run in understanding that their most important asset is the associate- owner, and for this reason Weller offers extensive benefits beyond ownership in the company. Weller Truck Parts benefits for full-time associates include, but are not limited to: (See our Careers page at wellertruck.com for a more comprehensive list of benefits.) * Weekly Pay * Day Shift Schedule * Medical, Dental and Vision Plans * Health Reimbursement Accounts with Company Contributions * Flexible Savings Account with Company Match * Health Savings Account with Company Contribution * Dependent Care Flexible Spending Account (FSA) * Paid Time Off * 401(K) with Company Matching * Tuition Reimbursement * Life Insurance for Associates and Options for their Families * Fitness Center Membership Reimbursement * Employee Assistance Program (up to 6 free counseling visits per family member, per year, per topic/issue) * Employee Discounts * Company Provided Uniforms and Weekly Laundering Service * Work Boot Program * Prescription Safety Glasses Program Position Description: * Provides exceptional customer service by assisting customers with inquiries and purchases. * Communicates effectively with customers to under their needs and recommends appropriate products by providing accurate information about products and services. * Resolves customer concerns in a timely and professional manner. * Maintains a clean and organized work area. * Operates a forklift to pull inventory for servicing internal and external customers. * Maintains internal and external customer focus by pulling orders in the warehouse by using an electronic scanner system. * Maintains a strong attention to detail to ensure an accurate inventory is maintained. * Loads and unloads trailers, trucks and semi-trailers as required. * Secures loads on trailers, trucks, and semi-trailers to ensure safe transportation. * Uses hand and pneumatic tools to replace and change components (shift covers, input shafts, etc.) on inventory. * Cross trains in various areas to ensure the completion of varied work assignments * Periodically operates hand and pneumatic air tools. * Performs other duties as assigned. Position Requirements: * High school diploma or equivalent is required. * An associates degree is preferred. * 2+ years of sales experience is required. * Basic mechanical skills and prior fork truck operation experience is preferred. * Commercial (heavy duty) Truck Parts background/knowledge is required. * Valid forklift operator certification is not required but must be able to be certified by Weller upon employment. * Proficient in general computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Must have a hunter sales mentality. * Must be a motivated self-starter. * Must demonstrate the ability to build relationships with a variety of customers. * Ability to manage time effectively. * Prior warehouse experience is a plus. Physical Requirements: * Extended periods of sitting. * Extended periods of active listening and talking. * Ability to ambulate on and off a forklift. * Ability to operate warehouse equipment, including forklifts. * Ability to stand, walk, and move around the warehouse for long periods of time. * Hearing protection may be required in some areas. * Ability to perform basic computer tasks for inventory tracking and order processing * Good hand-eye coordination for operating tools and equipment safely. * Ability to lift, carry, and move heavy objects (up to 35 lbs. or more) Remote work options are not available for this position. Weller Truck Parts offers competitive hourly wages, based on experience and skills. Weller Truck Parts is dedicated to a drug free work environment. As a result, any applicant offered employment at Weller Truck Parts must submit to a drug screen prior to starting employment. Weller Truck Parts is an Equal Opportunity Employer. Weller Truck Parts is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.