Now Hiring - KBC Tools - Manufacturing Inside Sales—Tools and Machinery MRO in Sterling Heights, MI

Full description of the position

Can you drill down from a general request to the exact tool or part a client is looking for? Do you know how to ask questions to get the information you need to help solve the problem? Do you love reading catalogs and figuring out what goes with what? Do you have some experience with tools & machinery for metalworking, woodworking, or plastics? Are you Outgoing? Approachable? Curious? Driven? Dedicated? Empathetic? Do you possess Sales experience? B2B? Superior Customer Service? Problem Solving Skills? Intermediate Computer Skills? Front Counter experience? CRM? If this describes you, we want to talk to you! We have an OUTSTANDING opportunity in our Sterling Heights, MI location for an Inside Sales Associate. This person is the smiling face that greets our customers both on the phone and at the front counter, Monday - Friday (8:00 a.m. - 4:30p.m.) No two days are alike - you'll be working both at the front counter, and on the phones, in inside sales. In this position, you will assist customers face-to-face and by phone or email, providing superior customer service with product inquiries. You'll be entering orders, generating sales, up-selling, cross-selling, merchandising the show room and flyer items, and identifying sales opportunities. You are not an order taker, you're an order MAKER - you are building relationships with our customers, introducing new products, mentioning value, and adding additional contacts within existing accounts that could lead to developing new accounts or to further assist them in other areas of their business. Requirements: Our ideal candidate has 2-5 years, or more, of inside sales experience, preferably with industrial sales; experience working in a branch-based B2B environment, on a pro-desk, or parts counter. Tooling experience is not mandatory, but highly desired. CRM (Customer relationship management) experience a plus. We are looking for someone who is high-energy, motivated, and enjoys being customer-facing. Strong attention to detail is necessary in this position. This position also requires a high level of proficiency in Microsoft Office (Excel, Word, Outlook) and computer skills. Must have exceptional communication skills, Diligent In following up on new business. Closing sales and achieving sales targets. Understanding customer needs and identifying sales opportunities. We Are: KBC Tools & Machinery - we are a team dedicated to getting our clients what they need, when they need it, and keeping US manufacturing one tool at a time. We are also an essential business. We've been in business since 1965, and we have tens of thousands of clients in the M.R.O. industry with a specialization in metalworking. Our clients rely upon us every day, and we give them what they need with great prices and fast & friendly service. It's easy with over 100,000 industrial items in stock, in our catalogue and online. We take care of every order to ensure that we do what we say, and say what we do. Our business is not based on getting that one BIG order, but ensuring that our clients keep on coming back...and they do! That's why we've been doing what we've been doing now for over 55 years. We look forward to you joining our team. Have a great day tooling around! Job Type: Full-time Pay: $20.00 - $26.00 per hour Benefits: * 401(k) * Dental insurance * Disability insurance * Employee discount * Health insurance * Paid time off * Paid training * Vision insurance Experience: * Customer service: 1 year (Preferred) * B2B sales: 2 years (Preferred) * Inside sales: 2 years (Preferred) * Industrial Sales: 2 years (Preferred) * Tools and Machinery Sales: 1 year (Preferred) Work Location: In person